Entry Level Customer Service

Spade Recruiting; Remote; CAD 35,000 - 50,000; Full time

Job summary

A supplemental benefits company in Conception Bay South is seeking a representative to assist union members with their benefits. You will handle communications, set up appointments, and present programs clearly. This fully remote role offers a comprehensive benefits package, flexible scheduling, and opportunities for bonuses and recognition. Ideal candidates possess strong communication skills and a positive attitude.

Benefits

Full benefits package including health, dental, and life insurance

100% remote work

Flexible scheduling

Weekly pay with additional monthly bonuses

Opportunities for company-paid travel

Qualifications

• Must be legally eligible to work in the U.S. or Canada.
• Experience in customer service or sales is helpful but not required.
• Comfortable using computers, video conferencing, and digital tools.

Responsibilities

• Handle inbound and outbound communication with union members.
• Set up and conduct virtual or phone-based appointments.
• Present benefit programs clearly and professionally.
• Complete digital applications accurately.
• Maintain compliance and quality standards.

Skills

Strong communication and interpersonal skills

Customer service skills

Organizational skills

Positive attitude

Job description

About Us

We are the only supplemental benefits company in the world operating under a fully unionized model. For more than six decades, we’ve partnered with over 40,000 unions and associations across North America, offering reliable supplemental and permanent benefit programs to the hardworking families that keep our communities strong.

Our purpose is straightforward: protect, educate, and support members with benefits they can depend on throughout their lives. Every program we provide is built with one objective — helping working families create long‑term financial stability and peace of mind.

What You’ll Do

In this role, you’ll assist union members who have specifically requested information about their benefits. Your job is to explain their coverage, walk them through available options, and ensure they receive clear guidance and dependable support.

Your main responsibilities include:

• Handling inbound and outbound communication with union members
• Setting up and conducting virtual or phone-based appointments
• Presenting benefit programs in a clear, professional way
• Completing digital applications accurately
• Maintaining strong compliance and quality standards
• Participating in training, mentorship, and leadership development sessions

What We’re Looking For

• Strong communication and interpersonal skills
• A positive, professional attitude focused on helping people
• Solid customer service or relationship-building abilities
• Organized, self‑motivated, and able to work well in a team
• Comfortable using computers, video conferencing, and digital tools
• Customer service or sales experience is helpful but not required
• Must be legally eligible to work in the U.S. or Canada

What You’ll Gain

• Full benefits package including health, dental, and life insurance
• 100% remote work with the ability to work from home
• Flexible scheduling that adapts to your lifestyle
• Weekly pay with additional monthly bonuses
• Opportunities for recognition and company-paid travel to destinations like the Bahamas, Cancun, and Las Vegas