Engagement Manager

OnePlan; Toronto; Remote; CAD 75,000 - 95,000; Full time

Job summary

A leading technology company is looking for an Engagement Manager to guide clients through solution delivery. The ideal candidate should have strong project management skills and be experienced with PPM platforms. This remote role involves managing customer interactions, creating project schedules, and collaborating with various teams to ensure client success. Join a collaborative environment that values diversity and offers competitive benefits.

Benefits

Comprehensive health, dental, and vision benefits

Employer RRSP and 401K matching programs

Collaborative and diverse work environment

Qualifications

• Experience in a SaaS or consulting environment is essential.
• Ability to learn and master new technologies is important.
• Detail-oriented with a customer-focused, consultative approach.

Responsibilities

• Manage day-to-day interactions with customers.
• Create and maintain project schedules with milestones.
• Lead business strategy workshops and produce roadmaps.

Skills

2 to 5+ years of hands-on implementation experience with PPM or Work Management platforms

Proven project management experience

Strong process analysis, design, and documentation skills

Excellent MS Office and Microsoft product knowledge

Exceptional communication and interpersonal skills

Strong organizational skills

Tools

Visio

MS Project

Job description

Engagement Manager

Department: Professional Services

Employment Type: Permanent - Full Time

Location: Canada (Remote)

Description

At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management seamless. We help businesses bridge the gap between strategy and execution by offering solutions that boost business agility, streamline project management, and optimize resources.

What Makes Us Unique?

What truly makes OnePlan stand out is our commitment to delivering powerful solutions and fostering a culture of collaboration. We combine robust analytics with a platform that integrates seamlessly into the tools businesses already know and trust. Our high-trust, team-focused environment allows us to innovate quickly and deliver solutions that drive meaningful results for our clients. We\'re passionate about exceeding expectations, working together to empower organizations to succeed in a rapidly changing business landscape.

What You’ll Do at OnePlan

Engagement Managers at OnePlan play a central role in guiding our clients through successful solution delivery. You will be the primary point of contact for customers, ensuring that projects are well planned, risks are managed, and outcomes align with business goals. This role combines project leadership, client management, and collaboration with sales and technical teams to ensure long-term client success.

Your day to day will include:

• Acting as the main contact for customers and managing day-to-day interactions
• Creating and maintaining project schedules with milestones and tasks
• Providing weekly project status reports and updates to clients
• Managing budgets, project scope, and change requests, including estimates and change orders
• Leading business strategy workshops and producing phased roadmaps based on client needs
• Guiding sprint grooming, requirements gathering, and user story development
• Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications
• Participating in discovery sessions to understand client objectives and system needs
• Collaborating with Solution Architects and Consultants to design solutions that meet client requirements
• Leading or supporting end-user training and adoption activities

Our Ideal Fit

• 2 to 5+ years of hands-on implementation experience with PPM or Work Management platforms such as OnePlan, Microsoft Project Online, Clarity PPM, Planview, or Smartsheet, in a SaaS or consulting environment
• Proven project management experience, preferably at the enterprise level
• Strong process analysis, design, and documentation skills
• Excellent MS Office and Microsoft product knowledge
• Ability to learn and master new technologies with a technical and analytical mindset
• Exceptional communication and interpersonal skills
• Detail-oriented and customer-focused with a consultative approach
• Strong organizational skills and ability to manage multiple projects simultaneously

Bonus points if you have

• PMP, Scrum Master, or SAFe certifications
• Microsoft Certified Professional credential
• Experience with tools such as Visio, MS Project, and relational databases
• Business process redesign or consulting experience
• Systems implementation background, including requirements analysis, design, configuration, testing, training, and change management

More Reasons Why You Should Apply!

• We’re a remote-first company with team members across the USA, Canada, UK, and India!
• OnePlan has been recognized as the Global Microsoft Partner of the Year in Project and Portfolio Management in 2019, 2020, 2021, and 2022.
• We’ve been named a Strong Performer in the latest Forrester Strategic Portfolio Management WAVE report.
• We offer comprehensive health, dental, and vision benefits, with additional insurance options.
• Employer RRSP and 401K matching programs.
• A fun, collaborative, and diverse environment with regular health and team challenges to keep things light and enjoyable!

Equal Employment Opportunity Statement: At OnePlan, we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Upon receipt of an offer letter, candidates will be subject to a standard background check process.

Disclaimer: We’ll only contact candidates who have applied directly through our official channels. Any communication about job offers will always come from an email address linked to OnePlan Solutions, and we’ll follow our standard hiring process every time. You’ll never be asked for money or personal information during the interview process. If something feels off, don’t hesitate to reach out to us to confirm.

Ready to Apply?
Check out what it’s like to work at OnePlan and learn more about us at oneplan.ai