Engagement Manager

Perseus Group; Markham; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading software vendor for the homebuilding industry in Markham is seeking a customer-focused Engagement Manager. The role involves bridging technical expertise with customer engagement, managing user access permissions, and collaborating on custom reports. The ideal candidate has experience in customer-facing roles within data reporting or SaaS environments. This is a full-time position requiring attendance in the office three days a week.

Qualifications

• Experience in customer-facing roles within data reporting or SaaS environments.
• Strong communication and problem-solving skills.
• Ability to manage multiple projects and priorities in a customer-driven environment.

Responsibilities

• Serve as the first point of contact for customers regarding data services.
• Manage user access permissions for customer-facing reports.
• Collaborate with customers to gather requirements for reports and dashboards.

Skills

Customer-facing experience

Strong communication skills

Problem-solving skills

Familiarity with Microsoft Office

Familiarity with reporting tools

Ability to manage multiple projects

Familiarity with BI tools

Tools

Power BI

SQL

SSRS

Job description

Overview

THE COMPANY

Constellation HomeBuilder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. Our comprehensive suite of homebuilding software solutions ranges from production and accounting to new home sales and marketing, home warranty and service, and homebuilder website solutions. It is North America's fastest growing and most successful provider of fully integrated information management solutions for homebuilders. Our team is composed of experienced and motivated self-starters who enjoy the thrill of working in a fast-paced environment.

Our parent company is Constellation Software Inc. (CSI), a well-capitalized publicly traded Canadian software company that specializes in vertical market software. The CSI group of companies is a leading developer of technology solutions for vertical markets and is a publicly traded company on the Toronto Stock Exchange (TSX symbol CSU). We offer the benefit of working with a medium-sized company while enjoying the support and opportunity of being part of a large organization.

About the Role

Engagement Manager

We are looking for a customer-focused Engagement Manager to join our team. This role bridges technical expertise and customer engagement, helping clients understand our products and facilitating any product requests or custom reporting work. You will be responding to customer support requests in a timely manner, coordinating product enhancement discussions with customers, and ensuring the smooth implementation and onboarding of new solutions and new customers.

Responsibilities

• Serve as the first point of contact for customers regarding data services, solutions, and reporting.
• Manage user access permissions and data sharing for customer-facing reports.
• Collaborate with customers to gather requirements for custom reports, dashboards, and other enhancements.
• Coordinate and oversee implementations of new products, ensuring a seamless onboarding experience.
• Collaborate closely with internal teams (sales, product, support, and engineering) to resolve issues and deliver on customer needs.
• Maintain clear documentation of customer requirements, implementations, and processes using internal project management systems.
• Required attendance of three days a week (Tuesday through Thursday) in the office.

Qualifications

• Experience in customer-facing roles, ideally within data reporting or SaaS environments.
• Strong communication and problem-solving skills.
• Familiarity with Microsoft Office, reporting tools, data sharing, or BI platforms & tools.
• Experience with Fabric / Power BI, SQL, SSRS, or other data visualization / analysis tools.
• Ability to manage multiple projects and priorities in a customer-driven environment.
• Comfortable translating customer needs into actionable requirements for internal teams.

There is a requirement to be in the Markham office 3 days per week.

Applicants with disabilities who require a reasonable accommodation related to any part of the application process may contact us.

Employment Type: Full-Time

Experience: years

Vacancy: 1