Endoscopy Booking Administrator

University Hospitals Sussex NHS Foundation Trust (279); Brighton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare provider in Canada seeks a full-time Endoscopy Booking Administrator. The role involves maintaining patient appointments and liaising with medical staff. The ideal candidate should have at least a year of experience engaging with the public, as well as knowledge of the endoscopy service. Good communication skills and the ability to meet tight deadlines are essential. This position does not offer visa sponsorship, and applicants must possess the right to work in the UK.

Qualifications

• At least 1 year experience in liaising with the public.
• Previous NHS experience.
• An understanding of the endoscopy service.

Responsibilities

• Receive referrals and load patients onto the waiting list.
• Ensure appropriate preparation and instructions are dispatched to patients.
• Liaise with GP's and referring Consultants.

Skills

Good written and verbal communication skills

Ability to work to tight deadlines

Capacity to learn quickly and adapt

Demonstrated commitment to patient care

Ability to be highly persuasive

Job description

University Hospitals Sussex NHS Foundation Trust (279)

Endoscopy Booking Administrator

The closing date is 04 January 2026

To be the first point of contact for patients, GP's, Consultants, Nursing staff, External Agencies, and the multidisciplinary team regarding any procedure appointment and enquiry.

To support the Patient Access Manager in the accurate maintenance of the Endoscopy waiting list.

Staff member accountable to:

• Patient Access Manager

Main duties of the job

An exciting opportunity has arisen to work within the administrative team in the Endoscopy Booking Office. We are looking for an enthusiastic, dynamic and highly motivated individual to work alongside the current booking team to assist in maintaining a high standard of care in a busy operational service environment.

This position will be ideal for a passionate team player dedicated to providing the highest level of service expected within this unit.

Working in collaboration with both administrative and clinical staff, the post holder will work towards achieving an accurate and detailed knowledge of the department. Duties include liaising with Nurses and Consultants, booking urgent and routine procedures in accordance with our key performance targets; the ability to provide and receive information which may be complex, sensitive or contentious in nature; and the ability to engage in the day to day problems that arise within the unit.

The ideal candidate will work well within a team and be considerate and flexible to cater to the department's needs. The post holder will be self‑motivated and focused to achieve the targets set within the unit.

This is a full‑time post, hours to be discussed at interview.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Job responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

• Receiving referrals and loading patient onto correct patient system waiting list.
• Ability to recognise different types of procedures, their importance and to them book accordingly
• Dealing with Cancer Pathway referrals as per national and local guidelines, giving instructions and reassurance in a sensitive manner.
• Ensuring the appropriate preparation (prescription medication) and instructions are dispatched to the patients prior to procedure.
• Organising hospital inpatient admissions, identifiable through discussion with patients/carers/internal and external agencies if extra care packages are required for patients requiring Enhanced Sedation.
• Initiating and arranging blood tests prior to certain procedures
• Liaising with GP's and referring Consultants in regard to their patients both verbally, by letter or via e‑mail.
• Booking of support staff e.g. interpreters.
• Attending weekly departmental planning meeting and implementing any necessary list re‑organisation
• Dealing with challenging and stressful situations when contacting patients at short notice to amend appointments.

Person Specification

• At least 1 year experience in liaising with the public
• Good written and verbal communication skills (No Ai?)
• Ability to work to tight deadlines
• Capacity to learn quickly and adapt to conflicting demands
• Previous NHS experience
• An understanding of the endoscopy service
• Ability to be highly persuasive
• Knowledge and understanding of scheduling tools / PAS
• Able to work independently and as part of a team
• Demonstrated commitment to patient care and service excellence

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role
• Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)