Employee Support & Experience Lead - Remote Options

Agropur; Longueuil; On-site; CAD 82,000 - 104,000; Full time

Job summary

A leading dairy cooperative in Longueuil is seeking an Employee Support Manager. Responsibilities include managing the Employee Service Centre and ensuring high-quality service delivery across various points. Candidates must have a relevant bachelor's degree and extensive experience in customer service and managerial roles. Strong analytical and interpersonal skills are essential, alongside bilingual proficiency in French and English. Join us to enhance employee experiences at Agropur.

Benefits

Recognition of years of service for vacation calculation

Flexible remote work options

Flexible group insurance plan

Employee Assistance Program

Career development opportunities

Company-contributed retirement plan

Qualifications

• 5 to 7 years of experience in customer service, including 2 to 3 years in a managerial role.

Responsibilities

• Ensure service levels and quality standards are met.
• Analyze service performance and develop KPIs.
• Optimize processes and tools for efficiency.
• Monitor service offerings based on needs and trends.
• Manage client complaints and improve service quality.
• Support executive managers with requests.
• Oversee ticket management platform.
• Ensure client documentation is appropriate.
• Collaborate with Human Capital partners.
• Represent Employee Support in committees.
• Manage HR aspects of the team.

Skills

Analytical skills

Interpersonal skills

Problem-solving ability

Bilingualism in French and English

Education

Bachelor’s degree in Industrial Relations, Human Resources, or Business Administration

Job description

A leading dairy cooperative in Longueuil is seeking an Employee Support Manager. Responsibilities include managing the Employee Service Centre and ensuring high-quality service delivery across various points. Candidates must have a relevant bachelor's degree and extensive experience in customer service and managerial roles. Strong analytical and interpersonal skills are essential, alongside bilingual proficiency in French and English. Join us to enhance employee experiences at Agropur.