Employee Relations Manager

Amazon; London; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading global online retailer in London, Ontario, is seeking an experienced Employee Relations Manager. The role involves identifying and mitigating risks, managing large projects, and enhancing employee experience through effective communication and collaboration. The ideal candidate has at least 7 years of experience in employee relations and is skilled in data analysis and project management. Excellent communication skills and the ability to manage several tasks simultaneously are essential. This position offers a fast-paced working environment with tremendous growth opportunities.

Qualifications

• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law.
• Experience supporting large hourly workforces is highly desired.
• Successful record of creating and executing programs at scale.

Responsibilities

• Detect and mitigate risks to enhance employee relations.
• Manage large-scale projects aimed at improving frontline partner experience.
• Communicate effectively with stakeholders and deliver engaging training.

Skills

Employee relations expertise

Analytical skills

Communication skills

Project management

Crisis management

Education

Bachelor's Degree

Tools

MS Excel

MS Word

SharePoint

PowerPoint

Job description

Key Job Responsibilities

• Detect and Mitigate Risks: apply employee relations expertise to identify trends, gaps and challenges; execute solution‑focused strategies and programs to mitigate risks.
• Crisis Management: work reactively on crisis‑oriented partner issues under time limitations while exercising excellent judgment.
• Project Management: independently own large‑scale, network‑wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data: exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrate ability to define and measure success of programs.
• Communicate Effectively: rapidly produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions.
• Collaborate: build constructive relationships with critical stakeholders to share information and influence change.
• Problem‑Solve: work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
• Work at Scale: launch and manage sustainable mechanisms for entire networks.

Basic Qualifications

• Bachelor's Degree.
• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
• Experience supporting large hourly workforces (highly desired).
• Successful record of creating, improving and executing programs at scale.
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
• Skilled in MS Excel, Word, SharePoint & PowerPoint.

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations.
• Experience building and launching programs that measurably impact positive engagement.
• Works well in a fast‑paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change.
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
• Solid sense of accountability, high‑quality judgment and sound decision‑making.
• Ability to handle confidential information and escalate issues when appropriate.
• Ability to quickly connect with people across a wide variety of cultural and socio‑economic backgrounds.
• Fluency in multiple languages.
• Previous experience managing operations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.