Emergency Communications Centre Shift Manager

Surrey Police Service; Surrey; On-site; CAD 104,000 - 124,000; Full time

Job summary

A municipal police agency is seeking an OCC Shift Manager responsible for overseeing the day-to-day operations of the Operational Communication Centre. This full-time role includes planning, leading a dispatch team, and ensuring efficient emergency communication services for the community. Candidates should have management experience and a degree/diploma in a related field. The position offers a salary range of $104,807 - $123,302 along with a comprehensive benefits package.

Benefits

Extended health and dental coverage

Defined benefit pension

Generous vacation entitlements

Ongoing professional development

Qualifications

• Five years of progressively responsible experience, including management or supervisory roles.
• Working knowledge of personal computers and relevant applications.
• Must obtain and maintain required police clearance.

Responsibilities

• Plan and lead a team in emergency communications services.
• Manage dispatchers and call takers to ensure professional service delivery.
• Ensure compliance with policies and protocols.

Skills

Interpersonal skills

Communication skills

Organizational skills

Independence of judgment

Ability to work in diverse environments

Education

Degree or Diploma in a related field

Tools

CAD software

Job description

A municipal police agency is seeking an OCC Shift Manager responsible for overseeing the day-to-day operations of the Operational Communication Centre. This full-time role includes planning, leading a dispatch team, and ensuring efficient emergency communication services for the community. Candidates should have management experience and a degree/diploma in a related field. The position offers a salary range of $104,807 - $123,302 along with a comprehensive benefits package.