Elite E‑Commerce Service Specialist (Chinese)

TikTok; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global e-commerce service provider is hiring an E-Commerce Tier 2 Service Specialist. This role requires managing escalated inquiries, identifying root causes, and providing solutions while collaborating with various teams. Candidates should have at least 2 years of customer service experience and strong skills in communication and problem-solving. The position thrives in a fast-paced environment and may require shift work following local labor laws.

Qualifications

• Minimum of 2 years' experience in a customer service environment.
• Demonstrates effective clear and professional written and oral communication skills.
• Ability to thrive in fast and dynamic environments.

Responsibilities

• Manage customer/seller/creator enquiries escalated by Tier 1 teams.
• Identify root causes of escalated issues and provide appropriate resolutions.
• Promptly escalate critical/high-risk cases to the appropriate authority.

Skills

Customer service experience

Effective communication

Problem solving

Organization

Education

BA/BS degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

A global e-commerce service provider is hiring an E-Commerce Tier 2 Service Specialist. This role requires managing escalated inquiries, identifying root causes, and providing solutions while collaborating with various teams. Candidates should have at least 2 years of customer service experience and strong skills in communication and problem-solving. The position thrives in a fast-paced environment and may require shift work following local labor laws.