Manager Desktop Services - Great Employer

Our client is one of Canada’s largest investment management companies who offer a challenging, technologically advanced work environment that will expand your skill set and provide you with real opportunities for career advancement. You'll also enjoy one of the best benefit programs in the industry, tuition reimbursements, a generous RRSP program, a corporate gym and more.

Our client is looking for a Manager of Desktop Services.

You will…

1. Manage the Desktop Support group which consists of 12 team members and 2 Production Operators
2. Mentor team members, to develop and instill a continuous learning path
3. Provide process improvement and an awareness of new available technology
4. Ensure a stable and reliable environment for all PC computing infrastructure
5. Ensure the team provides the highest level of 1^st and 2^nd customer service support to all company employees
6. Recommend enhancements/changes to existing policy and/or procedures to deliver quality support more efficiently
7. Investigate all problematic support issues
8. Liaise with the Team Leader, NCS and Manager, Network & Telecom to provide opportunities for cross-training and mentoring

Will be required to:

1. Work during weekends, holidays and after hours if necessary
2. Carry a pager and respond 7 x 24 as backup to primary support staff
3. Travel occasionally

To be considered, you have:

1. Minimum 5 years of IT experience
2. 3 years of people management experience
3. A computer science diploma, MIS diploma, or equivalent
4. Experience with Microsoft desktop operating systems and office suites
5. A working knowledge of Win NT Domain and Win2K AD concepts
6. Understanding of all Microsoft Desktop operating systems: NT, 2000, and XP
7. Comprehension of associated peripherals: printers, faxes, scanners, card readers
8. Working knowledge of LAN/WAN routing principles and Cisco equipment
9. Previous experience in supporting the unique needs of branch offices and tele-worker desktop infrastructure needs.