Intensive Case Manager

COMPASSIONATE ● STRATEGIC ● DETAIL-ORIENTED ● RESOURCEFUL ● CLIENT-CENTRED

OVERVIEW

A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

MISSION

The Intense Case Manager (ICM) provides assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's comprehensive needs in order to achieve greater life stability. The ICM empowers youth, draws on their own strengths and capabilities, and promotes an improved quality of life by facilitating timely access to the necessary support and thus reducing the risk of homelessness.

RESPONSIBILITIES

1. Promote and encourage youth engagement and positive youth development in care path planning and establishing goals by fostering therapeutic relationships.
2. Conduct assessments, utilize care planning tools, facilitate care coordination, and advocate for access to services.
3. Collaborate with staff to ensure wraparound services are being offered through outreach, mental health services, providing harm reduction support and housing.
4. Develop relationships with primary health/community health providers to ensure youth have access to health care and make referrals to other professional supports depending on individual needs.
5. Maintain accurate client records including case note documentation and progress reports.
6. Compile statistical information and prepare monthly reports.
7. Participate in a coordinated service Housing First Model.

MINIMUM REQUIREMENTS

1. Degree in Social Services or related field or equivalent combination of education and/or experience.
2. 2-3 years experience with case management.
3. Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
4. Experience supporting youth experiencing chronic homelessness, mental illness and substance usage in obtaining housing, employment, educational and community opportunities.
5. Strong organizational, time management and planning skills.
6. Excellent writing and documentation skills.
7. Ability to work rotating shifts including some weekends and holidays.
8. A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage are mandatory.
9. Valid CPI/UMAB and First Aid/CPR certifications.
10. Satisfactory Vulnerable Sector Police Check.
11. Must be flexible to work at Brampton and/or Mississauga location.
12. Must be fully vaccinated against COVID-19, subject to applicable legislation.