Assistant Head Housekeeper

WGC Ltd.; Telford; On-site; Full time

Job summary

An established industry player in hotel services is seeking an Assistant Head Housekeeper to enhance guest experiences at their Telford location. In this dynamic role, you will support the Head Housekeeper in overseeing daily operations, ensuring high standards of cleanliness, and fostering a motivated team. With a commitment to career progression, the company offers extensive training and mentoring to help you grow your skills and advance your career. Join a diverse and inclusive team that values individuality and strives for excellence in service delivery. This is an exciting opportunity to make a significant impact while enjoying a supportive work environment.

Benefits

Flexible hours

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from 50 top retailers

Training budget of up to £10,000 per year

Unlimited career progression

Qualifications

• Previous experience in a housekeeping environment is essential.
• Ability to deliver consistent service in challenging situations.

Responsibilities

• Support the Head Housekeeper in managing the housekeeping department.
• Check rooms, improve productivity, and maintain guest satisfaction.
• Recruit, train, and monitor team performance.

Skills

Housekeeping experience

Team management

Communication skills

Problem-solving

Education

High school diploma

Job description

Mercure Telford Centre Hotel, Forgegate, Telford center, Telford, TF3 4NA
Rate: £13.37 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring, and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

Your role will include:

1. Check rooms per company standard
2. Work to improve productivity and efficiency of room cleaning
3. Analyse guest data to plan resources and materials required to meet operational requirements
4. Maintain strong working relationships with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practice
5. Identify ways to improve Guest Satisfaction
6. Adhere to Health and Safety Policy, keep all work areas neat and well-organised COSHH/Manual Handling
7. Recruit, train, manage and monitor team performance daily/weekly
8. Deliver and exceed financial targets
9. Manage expenditure and payroll to ensure budgets are achieved
10. Participate in training to improve skills and performance
11. Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.