Drop-in Support Worker

1 JustCity; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

A community support organization in Winnipeg seeks a full-time Drop-In Support Worker to assist with drop-in programs and support services. Responsibilities include greeting guests, ensuring safety, assisting with program activities, and helping guests access necessary services. Ideal candidates should have experience with diverse communities, strong interpersonal skills, and relevant certifications. Evening or weekend shifts may be required.

Qualifications

• Experience with individuals facing various challenges.
• Ability to work independently and as part of a team.
• Maintain professional boundaries and a non-judgmental attitude.

Responsibilities

• Greet guests and complete intake and registration.
• Support daily drop-in activities and monitor safety.
• Assist with donation management and maintain records.

Skills

Experience supporting diverse communities

Familiarity with harm reduction strategies

Ability to build positive relationships

Calm response to challenging situations

Experience with Microsoft Office

Education

Post-secondary education in social services or equivalent experience

ASIST Suicide Prevention

CPR/First Aid Certification

Non-Violent Conflict Management

Job description

POSITION TYPE: TERM (1 Year), FULL-TIME

Job Purpose

The Drop-In Support Worker is an essential part of 1JustCity’s team, working closely with staff and volunteers to support drop-in programs and community services. This role helps participants discover and access various services and resources, supports drop-in activities, registers guests, greets visitors, and ensures a safe and welcoming environment for all.

Responsibilities

• Greet guests, complete intake and registration, and provide information about 1JustCity programs and services
• Support daily drop-in activities such as movies, bingo, and other community programs
• Monitor safety and well-being of participants and respond to any incidents or emergencies
• Assist with program preparation, clean-up, and maintenance of common areas
• Help with donation management including sorting, tracking, and distribution of food and supplies
• Maintain accurate records, including daily logs, incident reports, and program statistics
• Collaborate with staff and volunteers to ensure smooth operation of drop-in services and community programs
• Support guests in accessing external services such as health cards, food banks, and other community resources
• Participate in ongoing safety training and professional development
• Work closely with staff and volunteers to support programs and ensure a safe, welcoming environment for all

Essential Skills and Experience

• Experience supporting diverse communities and working directly with individuals facing various challenges
• Familiarity with practical harm reduction strategies and tools used to promote safety and well-being
• Ability to approach interactions from a trauma-informed and respectful perspective, ensuring participants feel heard and supported
• Understanding of local services and resources for people navigating poverty, unstable housing, mental health issues, substance use, and experiences of violence
• Ability to build positive, respectful relationships with guests, volunteers, and staff
• Ability to respond calmly and effectively to challenging or emergency situations
• Experience using Microsoft Outlook, Word, Excel, Access, or other database programs
• Ability to work independently and collaboratively as part of a team
• Flexibility and adaptability in a fast-paced environment
• Maintain professional boundaries and a non-judgmental attitude

Education and Qualifications

• Post-secondary education in a relevant social services field or equivalent experience preferred
• ASIST Suicide Prevention, CPR/First Aid, Non-Violent Conflict Management/Crisis Intervention, Naloxone administration, and Food Handlers Certificate

Requirements

• Criminal record check and child abuse registry is required due to the nature of the position

Working Conditions

• Full-time, 40 hours per week; may include occasional evening or weekend shifts
• Fast-paced, close-contact environment with staff, volunteers, and vulnerable community members
• Exposure to crisis situations, conflict, mental health emergencies, and sharps
• Some physical work including lifting, bending, and navigating stairs

Please send a cover letter and a resume to [e-mail]