Dispatch Service Advisor

Steele Auto Group Careers; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

An automotive service company in Halifax is seeking a Dispatch Service Advisor to oversee service operations, ensuring timely and high-quality customer service. The ideal candidate will have 3 years of experience in customer service, preferably in the automotive sector, and possess strong organizational skills. Benefits include flexible health plans, employee discounts, and career growth opportunities.

Benefits

Flexible Health & Dental Benefits

Career Growth

Employee Discounts

Retirement Savings Plan

Mental Health & Wellness Support

Work Boot Reimbursement

Qualifications

• 3 years of customer service experience preferably in an automotive setting.
• Strong organizational skills with the ability to pivot quickly when priorities change.
• Clear and confident communicator with a team-first mindset.

Responsibilities

• Oversee and prioritize daily work orders to maximize shop efficiency.
• Communicate clearly with service advisors and technicians.
• Allocate jobs based on technician skills and workload.

Skills

Customer Service

Time Management

Order Management System

Dealership Experience

Sales Experience

Job description

Overview

At Steele Auto Group we believe work should mean more. Here you’re not just doing a job you’re a part of something bigger. We’re proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by You your passion your purpose your potential.

Ready to Shift Your Career into High Gear? Join Colonial Honda as a Dispatch Service Advisor!

Step into a leadership role in our cool air-conditioned shop and keep the heart of our service department pumping.

Colonial Honda is on the lookout for a Dispatch Service Advisor who thrives in a fast-paced people-focused environment. If you’re currently in automotive service and looking for that next big move in your career this is it!

In this critical role the Dispatch Service Advisor will act as the central hub of our service department ensuring a seamless flow of work between our service advisors and skilled technicians. You’ll coordinate job assignments based on technician availability and strengths manage shop capacity and keep a close eye on timelines to ensure every customer receives timely high-quality service. You’ll also help assess vehicle concerns prepare estimates and provide support with warranty documentation. Strong organization communication and problem-solving skills are key. This is a hands-on leadership role where your ability to stay calm under pressure and juggle multiple priorities will make a major impact every day.

What Youll Be Doing

• Oversee and prioritize daily work orders to maximize shop efficiency and technician productivity
• Communicate clearly with both service advisors and technicians to ensure expectations timelines and updates are aligned
• Allocate jobs based on technician skills workload and availability
• Assess vehicle concerns and assist with preparing time and cost estimates
• Maintain accurate service records and support warranty documentation
• Stay up to date with manufacturer service bulletins and process improvements

What You Bring to the Table

• 3 years of customer service experience preferably in an automotive setting
• Strong organizational skills with the ability to pivot quickly when priorities change
• Clear and confident communicator with a team-first mindset
• Comfortable navigating between technical service discussions and customer service interactions
• Valid driver’s license with a clean driving record

Why Youll Love Steele Auto Group

You’re not just joining a company; you’re joining a community where you’ll be empowered and encouraged to grow into your full potential.

Our purpose: Inspiring people to drive positive impact through every interaction every vehicle every journey.

What we offer

• A Fun & Supportive Team Motivated professionals who will mentor support and cheer you on
• Flexible Health & Dental Benefits Choose from six cost-shared options
• Career Growth We promote from within and invest in your future
• Employee Discounts On vehicle purchases parts and service
• Retirement Savings Plan Employer matched up to 4% (5% after 5 years)
• Community Engagement Be part of a company that gives back
• Fast-paced Professional Culture No two days are the same
• Mental Health & Wellness Support 24/7 confidential support for you and your family through our Employee Family Assistance Plan (EFAP)
• Work Boot Reimbursement Need new boots Get up to $350 reimbursed no waiting required

Steele Auto Group is more than just a workplace—it is a place where your talents are recognized your growth is championed and your potential is limitless. We prioritize internal promotion and invest in developing our people. Every team member plays a role in our success and we’re proud to foster a workplace that’s fair inclusive and full of opportunity for everyone.

Think you’re ready for the next gear in your career? Let’s grow together—apply now!

Based in Halifax NS

Learn more about us at

Required Experience: Unclear Seniority

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1