Director, Technical Account Managers

Docker; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company is looking for a Director of Technical Account Managers to lead and scale their customer engagement function. The candidate will refine the TAM charter, manage a regional team, and establish success metrics tied to customer success initiatives. This position requires a proven leader with 8+ years in technical customer roles, including 5+ years in leadership. The role supports a strong passion for customer success and scalable team development within a high-performance culture.

Benefits

Freedom & flexibility; fit your work around your life

Designated quarterly Whaleness Days

Home office setup

16 weeks of paid Parental leave

Technology stipend equivalent to $100 net/month

PTO plan that encourages taking time off

Quarterly, company-wide hackathons

Training stipend for conferences and classes

Equity in the company

Docker Swag

Medical benefits, retirement, and holidays vary by country

Qualifications

• 8+ years in technical customer-facing roles, including 5+ years of leadership experience.
• Experience leading technical organizations at scale in software companies.
• Familiarity with cloud-native ecosystems and developer platforms.

Responsibilities

• Refine and own the Technical Account Manager charter.
• Manage a regional team of Technical Account Managers.
• Establish TAM success metrics tied to adoption acceleration.

Skills

Leadership

Technical customer engagement

Cross-functional collaboration

Docker and Kubernetes familiarity

Tools

Salesforce

Lattice

Looker

Job description

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

As the Director, Technical Account Managers at Docker, you will lead the development, scaling, and success of Docker's Technical Account Management function within the Customer Engineering Group. This is a strategic leadership position designed for a proven people leader who is passionate about building a world‑class TAM organization that helps enterprise customers achieve success across their lifecycle, from onboarding to long‑term value realization. You will define the TAM operating model, coach and mentor a high‑performing team, and drive alignment between Docker’s integrated technical engagement efforts and broader company growth objectives.

This role plays a critical part in Docker’s unified Customer Engineering strategy, combining pre‑and post‑sales technical teams to deliver a seamless, outcomes‑driven customer experience. The Director of TAM will report to the Customer Engineering leader and work closely with peers across the Revenue organization to drive accelerated time‑to‑value, reduce customer friction, and maximize long‑term adoption.

Responsibilities:

Organizational Leadership

• Refine and own the Technical Account Manager (TAM) charter within the Customer Engineering Group, ensuring tight integration with Solution Engineers, Engagement Services, and Sales.
• Manage a regional team of Technical Account Managers (TAMs), focusing on guiding their professional development, learning, and achievement of objectives.
• Build a repeatable engagement model that aligns with Docker’s segment strategies (Strategic, Mid‑Enterprise, Federal) and scales efficiently.
• Establish TAM success metrics tied to adoption acceleration, platform growth, and strategic retention.

Strategic Enablement & Execution

• Ensure TAM engagement models and best practices align with Docker’s product strategy, platform vision, and AI/agent‑based development goals.
• Partner with Customer Solutions and Engagement Services leaders to deliver a cohesive technical experience across the customer lifecycle.
• Standardize operational rhythms including onboarding processes, technical health reviews, executive QBRs, and migration planning.
• Champion cross‑functional collaboration to streamline account transitions between sales, onboarding, and long‑term accounts.

Customer & Product Impact

• Act as an executive escalation point and strategic advisor for top‑tier accounts.
• Synthesize insights from TAM engagements into actionable input for product and engineering.
• Promote the creation and reuse of technical enablement content and reference architectures to empower scale.

Team Development & Mentorship

• Hire and onboard high‑caliber TAMs aligned to Docker’s values and technical excellence.
• Invest in team development through enablement, career growth pathways, and performance feedback.

Qualifications:

• 8+ years in technical customer‑facing roles (e.g., TAM, Solutions Architect, Engineering Manager), including 5+ years of leadership experience.
• Experience leading TAM or post‑sales technical organizations at scale in developer‑first or infrastructure software companies.
• Familiarity with Docker, Kubernetes, CI/CD, IaC, cloud‑native ecosystems, and developer platforms.
• Proven success in cross‑functional collaboration and executive customer engagement.
• Expertise in managing global teams, scaling operating models, and building inclusive, high‑performance cultures.

Bonus

• Experience integrating pre‑ and post‑sales teams into a unified technical organization.
• Background in AI/ML infrastructure or agent‑based application platforms.
• Familiarity with designing TAM programs for PLG, mid‑market, and enterprise segments.

What to expect

First 30 days

• Build relationships through 1:1s with direct reports and cross‑functional stakeholders (Sales, Product, Marketing, and Engineering).
• Deeply understand the current state of TAM operations: engagement models, workflows, MBOs, and customer outcomes.
• Shadow key customer calls or QBRs to get a sense of engagement quality and customer priorities.
• Familiarize yourself with internal tooling and reporting systems (e.g., Lattice, Salesforce, Looker, Sigma).
• Begin forming a point of view on strengths, gaps, and opportunities in the current TAM model.

First 90 days

• Co‑develop updated TAM engagement models with input from team and cross‑functional leaders.
• Define and communicate short‑term team goals using Lattice, supporting long‑term strategic outcomes.
• Review and refine success metrics; implement reporting cadence to monitor performance and identify gaps.
• Participate in strategic customer EBRs and begin developing relationships with key technical champions and economic buyers.
• Draft and socialize a 6‑12 month TAM strategy aligned with company objectives.
• Identify and execute early process improvements or enablement efforts to build credibility and momentum.

One Year Outlook

• Own and execute Docker’s TAM strategy, with measurable impact on revenue retention, platform adoption, and customer health.
• Strengthen TAM’s role as a strategic growth lever by embedding the team in customer lifecycle planning and product feedback loops.
• Develop scalable frameworks for onboarding, customer engagement, and success measurement.
• Improve TAM influence in accounts by increasing executive engagement and deepening technical relationships.
• Deliver measurable improvements in team engagement, retention, and performance through tailored development plans and succession planning.

Independent bias audit report covering our use of Covey. Please see the audit report.

Perks

• Freedom & flexibility; fit your work around your life
• Designated quarterly Whaleness Days
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company‑wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start‑up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.