Director, Small Business Credit Cards - Strategy, Risk & Insights

RBC; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading financial institution is seeking a Director to lead the design and delivery of analytics tools for the Small Business Credit Card team in Toronto. This role involves enhancing client experience and ensuring compliance with regulatory standards. Ideal candidates will have extensive leadership experience, exceptional communication skills, and a strong background in data analysis. Opportunities for professional growth and making a significant impact within a collaborative team are offered in this dynamic environment.

Benefits

Opportunities for professional growth

Dynamic team environment

Ability to make a lasting impact

Qualifications

• 6+ years in business banking and product management.
• 4+ years in Director level roles.
• Strong leader with critical thinking skills.

Responsibilities

• Lead design and development of analytical tools for business strategies.
• Manage governance of legal regulations within credit cards.
• Collaborate with teams on credit strategy transformation.

Skills

Data analysis

Credit strategies

Microsoft PowerPoint

Agile methodology

Project management

Customer lifecycle management

Marketing analytics

Education

Undergraduate degree

Job description

Job Description

What is the opportunity?

In this role, you will be accountable for leading the design and delivery of tools, routines, capabilities and initiatives to enable and strengthen the Small Business Credit card team and portfolio. Sitting at the intersection of analytics, strategy, and client experience, you will lead the development of a set of data tools that will enable the team and accelerate our ability to understand our market, clients, products, and portfolio. As risks are identified, you will lead the initiatives to mitigate the risks and ensure our portfolio is meeting all regulatory requirements. The transformation of credit strategies within Small Business is a critical element to our ability to better meet our client’s needs and support the bank’s goals. As a key partner within this strategy, you will collaborate across risk and transformation teams to represent Small Business Credit card clients and products.

What will you do?

• Portfolio & Team Enablement:
  • Responsible for leading the design and development of a set of analytical assets that enable the team to develop bold strategies built on insights and accelerate business casing and
  • Responsible for leading all team routines and governance practices.
  • Responsible for leading the production of portfolio governance deliverables (MBRs, QBRs, Fact Packs, etc) to enable leadership to make informed business decisions and understand the impact the Small Business Credit Cards portfolio has on accomplishing RBC strategies and goals.
• Risk Identification & Mitigation:
  • Manage the eco-system and governance of legal and regulatory documents within Small Business Credit cards.
  • Lead initiatives related to ensuring that Business Credit Cards meets all regulatory requirements and mitigates financial and operational risk for our clients and portfolio.
• Credit Strategy & Transformation:
  • Responsible for acting as key liaison with credit strategy partners to identify opportunities to enhance client experience and maximize portfolio performance.
  • Responsible for collaborating with partners across risk and transformational journeys to transform the Small Business credit strategy.

What do you need to succeed? Must have:

• Strong and experienced leader who focuses as much on “how we achieve our goals” as “what we achieve.”
• An innovative thinker who is proactive, is well organized with attention to detail, and thrives in a fast-paced environment.
• Experience in leading and successfully executing initiatives, often under tight deadlines using creative and collaborative approaches.
• Exceptional critical thinking skills and a passion for solving ambiguous and complex business issues through a structured approach.
• The ability to dive very deep, from both a quantitative and qualitative standpoint, and translate findings into clear, insightful messages and recommendations for senior executive audiences.
• Strong verbal and non-verbal communication skills, including advanced experience in creating PowerPoint presentations for C-level executives and leaders.
• Strong data analysis skills
• Experience with the development of data assets (reports, dashboards, etc)
• Comfort with ambiguity and ability to adapt to changing priorities driven by a fast-moving competitive landscape.
• A proven collaborator, with the ability to grasp new concepts quickly, and lead cross-functional teams.
• Knowledge and experience with credit strategy concepts, principles, and approaches
• Undergraduate degree required, with at least 6+ years experience in business banking and product management.
• 4+ years experience in Director level roles
• Knowledge of the credit card product, market, and financials

Nice to have:

• Exposure to test-and-learn frameworks or Agile delivery methodologies.
• Knowledge of client lifecycle management and marketing analytics.
• Project Management experience
• Marketing experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Agile Methodology, Credit Strategies, Customer Lifecycle Management, Data Analysis, Marketing, Microsoft PowerPoint, Project Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-03

Application Deadline: 2025-12-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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