Director, PeopleComms Technology

Manulife Financial; Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a Director of PeopleComms Technology to lead the evolution of HR technology. This role involves managing large teams and developing HRIS strategies, while driving innovation through AI and human-centered design. The ideal candidate has over 7 years of experience in HR technology and exceptional leadership skills. Competitive salary and customizable benefits offered.

Benefits

Health insurance

Dental insurance

Wellness benefits

Flexible work environment

Generous paid time off

Qualifications

• 7+ years of progress experience in HR Technology.
• Experience managing large, geographically dispersed teams of HRIS professionals.
• Strong familiarity with Human-Centered Design and AI.

Responsibilities

• Lead a global team of configuration specialists.
• Develop a global HRIS technology strategy and roadmap.
• Champion human-centered design principles to maximize technology.

Skills

Leadership

Communication

Human-Centered Design

Agile methodologies

AI technologies

Education

Bachelor’s degree or equivalent experience

Advanced degree in HR, IT, or Business

Tools

Workday

ADP

Cornerstone

Job description

The Opportunity

We are seeking a visionary Director of PeopleComms Technology, to lead the strategic evolution of our global HR technology ecosystem. This role is ideal for a seasoned leader with deep expertise in People Technology and a proven track record of managing large, globally distributed teams of technical analysts and system architects. You will be responsible for shaping our HRIS strategy, driving innovation through AI and automation, and ensuring seamless, scalable, and compliant HR operations across the enterprise.

Position Responsibilities

• Lead a global team of configuration specialists responsible for Tier 2 and Tier 3 issue resolution, system configuration, and application maintenance.
• Collaborate with the PeopleComms Design team, Group Functions Technology team, and Centers of Excellence (COEs) to develop a global HRIS technology strategy and roadmap.
• Provide strategic leadership and oversight across HR systems, ensuring effective utilization and continuous improvement through technology and scalable processes.
• Championing the use of human-centered design principles to maximize existing technology and tools, recommending automation, self-service opportunities and AI-powered solutions (predictive analytics, chatbots, automations).
• Ensure global alignment and consistency while balancing regional and local needs.
• Support the development and maintenance of robust process controls, including data maintenance, validation, and integrity controls.
• Responsible for driving the global, enterprise-wide People tech ecosystem. HRIS vendor relations and system consultants in partnership with Procurement and the Global Technology team.
• Lead efforts to define, test, release, and implement enhancements, incorporating AI capabilities where applicable.
• Partner with the Global HR Reporting team to maintain workforce dashboards and provide data analytics and insights for decision-making across our CoEs.
• Collaborate with legal and compliance teams to integrate emerging requirements and update processes, policies, and systems.
• Leverage HRIS system capabilities to ensure data integrity and prioritize resource management for effective planning.
• Proactively identify opportunities to enhance the colleague experience across the organization.

Qualifications

• Bachelor’s degree or equivalent experience; advanced degree in HR, IT, or Business is preferred.
• 7+ years of progress experience in HR Technology, including 7+ years of Workday leadership across multiple modules and implementation experience across other related HR systems (e.g., Cornerstone, ADP, WorkHuman, Phenom).
• 5+ years of experience managing large, geographically dispersed teams of HRIS professionals and technical analysts.
• Combination of experience in Human Resources and technology, with a focus on implementing and managing HRIS and Learning systems.
• Proven track record in creating HRIS infrastructure and roadmap, with a solid understanding of software lifecycle development (SDLC) methodologies.
• Experience managing vendor release adoption and implementation.
• Ability to translate vision into executable strategy, with an operational mindset and experience in designing, managing, and scaling innovative processes, programs, and systems globally.
• Exceptional leadership, communication, and interpersonal skills to build collaborative partnerships across all organizational levels and with external partners.
• Ability to simplify complex strategies into actionable plans to deliver the best service and outcomes within timelines.
• Strong familiarity and experience with Human-Centered Design (HCD), Agile methodologies and AI technologies is an asset.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between 105,750.00 CAD - 190,350.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.