Director, Patient Care Services (RFT 1.0 FTE)

The Royal Mental Health Centre; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Job summary

A healthcare provider in Ottawa seeks an experienced Director to lead strategic and operational initiatives for high-quality, patient-centered care. The role demands a Master’s degree and a minimum of 10 years in the healthcare field. Candidates must exhibit strong leadership and effective communication skills while ensuring compliance with clinical standards. This position offers the opportunity to innovate and drive organizational improvements in geriatric and long-term care settings.

Qualifications

• Master’s degree or equivalent in a healthcare related field.
• Completion or enrollment in long-term care administration program required within 24 months.
• Minimum 10 years in related healthcare field, including 5 years in management.

Responsibilities

• Provide strategic and operational leadership for patient-centered care.
• Drive efficiency by removing barriers and streamlining workflows.
• Oversee budgeting and ensure financial sustainability.

Skills

Patient-centered care

Leadership

Strategic planning

Quality improvement

Effective communication

Education

Master's degree in healthcare related field

Program in long-term care home administration

Job description

Reporting to the Executive Director, this role provides strategic and operational leadership to deliver high-quality, patient-centered care. The Director uses data-driven decision-making and effective communication to align initiatives with organizational goals and evolving healthcare priorities.

Duties:

• Remove barriers, streamline workflows, and drive efficiency.
• Ensure trauma-informed, patient centered services align with clinical standards.
• Develop and execute long-term plans to improve outcomes, access, and equity.
• Oversee budgets, optimize allocation, and ensure financial sustainability.
• Build partnerships internally and externally to enhance care pathways and system level improvements.
• Workforce planning, recruitment, onboarding, performance and engagement.
• Align communication strategies with hospital guidelines for clarity, transparency and engagement.
• Uphold laws, regulations, and ethical standards.
• Drive organizational initiatives, innovation, and continuous improvement.
• Identify and manager operational, financial, and reputational risks.
• Coach leaders, support succession planning, and foster new growth.
• Promote collaboration with academic partners.

Qualifications:

• Master’s degree or equivalent in a health care related field.
• Successful completion of a program in long-term care home administration or management that is a minimum of 100 hours in duration of instruction time, or is enrolled in such a program and completes the program within 24 months of being hired. Mandatory
• Minimum 10 years in related healthcare field, including at least 5 years in management.
• Direct experience working with clients and families in Geriatrics and Long Term Care co-design and evaluation.
• Experience working in Geriatrics and Long Term Care.
• Registration with relevant Professional Association of College.
• Knowledge of clinical service delivery, budgeting, workforce planning and performance management.
• Experience with environments and collective agreements.
• Proficient in strategic planning, program evaluation, quality improvement, and operational analytics.
• Familiarity with Clinical Informatics and digital health solutions.
• Expertise in patient and workplace safety protocols.
• Ability to navigate provincial health networks and academic health science centres.
• Strong leadership and team management skills.
• Proven leadership in managing integrated clinical operations.
• Effective communication skills.
• Strategic planning expertise.
• Strong financial acumen to oversee budgeting.
• Expertise in quality improvement.
• Demonstrated success working collaboratively within interdisciplinary and cross-functional teams in unionized environments.
• Excellent interpersonal and coaching skills.
• Ability to lead and motivate groups.
• Ability to ensure adherence to patient and workplace safety.
• English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression.