Director of Store Operations- FUTURE OPPORTUNITIES

Eataly North America; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

A leading artisanal food marketplace in Toronto is seeking a Director of Store Operations. This role requires overseeing all store operations, collaborating with senior leadership, and managing budgets while ensuring high-quality standards and a positive guest experience. Candidates should have 8+ years of management experience in a fast-paced environment and a passion for Italian cuisine. The position offers a full-time contract with several benefits including paid time off and discounts.

Benefits

Paid Time Off

RRSP with company match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Qualifications

• 8+ years of management experience in a high volume, fast-paced restaurant and/or retail environment.
• Strong working knowledge of Microsoft Office tools.
• Passion for Italian food and hospitality.

Responsibilities

• Oversee store operations and align strategies with corporate objectives.
• Manage labor, costs, and inventory while ensuring high-quality standards.
• Establish and monitor KPIs for store performance.

Skills

Management experience

Exceptional communication skills

Analytical skills

Team-building skills

Knowledge of Italian cuisine

Education

Bachelor’s Degree

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Job description

Director of Store Operations - FUTURE OPPORTUNITIES

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

Responsibilities

• Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
• Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
• Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
• Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
• Establishes and monitors KPIs to measure and improve store performance
• Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
• Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
• Serves as the final decision-making point of contact in addressing problems related to the store
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Partners with HR to be actively involved in hiring, performance reviews, and terminations
• Represents the store to the community and guests
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
• Passion for Italian food and hospitality
• Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
• Exceptional communication, leadership, motivational, and team-building skills
• Demonstrated problem-solving, organizational, analytical, and business management skills
• Experience with Italian cuisine and wine highly preferred

Benefits and Perks

• Paid Time Off
• RRSP with company match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.