Director of Operations

Marriott Hotels Resorts; Canada; On-site; CAD 77,000 - 80,000; Full time

Job summary

A premier hospitality establishment in Ontario, Canada, is seeking a dynamic Director of Operations. This key role focuses on enhancing guest experience and optimizing hotel operations, overseeing departments like food and beverage and guest services. You will lead a high-performing team to ensure seamless service and operational success. Offering a salary of $77,000 to $80,000, this position calls for a passionate leader ready to shape the future of hospitality. Join us and make a lasting impact on our guests' experiences.

Qualifications

• Experience in a leadership role within the hospitality industry.
• Strong understanding of hotel operations and guest services.
• Ability to inspire and manage high-performing teams.

Responsibilities

• Lead and optimize hotel operations to enhance guest experience.
• Supervise and ensure department adherence to hotel policies.
• Direct revenue maximization efforts and manage departmental expenses.

Skills

Leadership

Operational management

Guest service focus

Revenue maximization

Job description

Additional Information

This hotel is owned and operated by an independent franchisee, Hogan Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are seeking a dynamic and strategic Director of Operations to lead and optimize our hotel's core functions. In this pivotal role, Guest Services and staff retention will be the focus, you will lead all food and beverage operations, ensuring exceptional dining experiences and seamless service throughout the hotel. This role also oversees key guest service departments including the front office, reservations, housekeeping, telephone operations, night audit, and guest transportation to maintain a cohesive and elevated overall guest experience. Your leadership will ensure that all departments work cohesively to meet organizational goals, enhance efficiency, and deliver exceptional service. This is an exciting opportunity for a seasoned professional passionate about shaping operational success and inspiring high-performing teams.

Responsibilities

• Adhere to all hotel policies and procedures. Implement Company policies and assist management with updating company policies.
• Adhere to and implement departmental policies and procedures for telephone, front desk, housekeeping, reservations, sundry shop and guest transportation.
• Be knowledgeable of information contained in circulated management reports and financial statements.
• Participate in career-oriented continuing education programs.
• Assure the maintenance of accurate, complete and thorough departmental files on topics such as vendors, equipment, supplies, forms, in accordance with company standards for file maintenance.
• Assure the maintenance of data relevant to forecasting hotel revenue and departmental expenses.
• Supervise the maintenance of records on hotel supplies so inventories are always maintained at a level to achieve guest satisfaction and efficient operations.
• Direct the revenue maximization activities of the front desk and reservations departments to achieve the maximum potential room revenue each day.
• Assure the maintenance of complete, organized and accurate files of past guest transactions, including folios, registration cards, credit-card vouchers, Paid-out slips, government travel orders and other documents.
• Maintain departmental expenses within budget limitation, except as approved in advance by the general manager.
• Represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all hotel guests, clients, prospective clients, agents and the community.
• Be knowledgeable on all important hotel features, amenities and services for our hotel and competitors.
• Maintain good working relationships with all hotel employees.
• Be knowledgeable on hotel room rates and rate setting in all systems.
• Maintain the confidentiality of proprietary company information, including, but not limited to, hotel performance statistics, client agreements, prospective business, hotel financial information and employee personal and salary information throughout and after employment by the hotel.

The duties and responsibilities listed above are not intended to be an exhaustive list of all tasks required for this position. Additional responsibilities may be assigned as needed to meet the ongoing needs of the organization.

About Delta Hotels by Marriott Ontario Airport

At Delta Hotels by Marriott Ontario Airport, we blend sleek, modern comfort with the vibrant energy of Southern California. Launched in September 2024 as the Inland Empire’s newest premium full-service hotel, we offer guests a seamless travel experience designed for both relaxation and productivity. Steps from Ontario International Airport and minutes from world-class shopping, entertainment, and outdoor adventure we bring fresh style and exceptional service to one of the region’s fastest-growing destinations.

Our team takes pride in delivering the elevated service and effortless hospitality that Delta Hotels is known for worldwide. Join us and be part of a dynamic, growing hotel where every day brings new opportunities to create memorable experiences for our guests. Your journey starts here!

The salary range for this position is $77,000 to $80,000 annually.

This company is an equal opportunity employer.