Director of Front Office

Arlo Hotels; Front of Yonge; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading lifestyle hotel chain in Ontario is seeking a Director of Front Office to lead the front office operations, ensuring outstanding service and maximizing room sales. The ideal candidate will have 2-3 years of management experience, a hospitality diploma, and excellent leadership skills. The Director will inspire the team, oversee front office duties, and develop team members to deliver memorable guest experiences. This is a full-time position with a dynamic work environment.

Qualifications

• Minimum 2-3 years in a management position.
• Hospitality or customer service experience required.
• Fire and Life Safety Director certification required within the first six months.

Responsibilities

• Oversees the Front Office Department.
• Maximizes room sales and revenue.
• Delivers outstanding service and creates memorable experiences.

Skills

Inspirational leadership

Customer service expertise

Team motivation

Communication skills

Education

Hospitality diploma or degree

Tools

Opera

PBX

Job description

Director of Front Office

Miami, FL – Full Time

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Director of Front Office. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!

About Arlo Wynwood

Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs, and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab-and-go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area located on the northeast side of the property. The 3rd floor hosts an outdoor courtyard with a bar and “beer garden,” a gallery space that conjoins two flex spaces, a game room that can be converted into a private room, an interior bar with lounge spaces, a fitness room, an exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade featuring graffiti and artwork by local Miami-based artists.

Responsibilities And Authorities

• Inspirational leader who motivates the team to be consistently engaged in serving others.
• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty and integrity.
• Oversees the Front Office Department – Bell Person, Lobby Hosts and Assistant Front Office Managers.
• Conducts pre‑shift meetings.
• Communicates effectively using tools such as development reviews, training, departmental orientation, and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, revenue, and profit.
• Delivers outstanding service and creates memorable experiences.

Specific Duties

• Leads and supervises front office operations, providing the highest standard of courteous service while maintaining acceptable profit margins.
• Embraces and effectively lives Arlo Core values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts and Bell Attendants.
• Trains, mentors, and develops team members; prepares schedules, completes payroll, and monitors labor costs.
• Ensures all work is completed, including shift closings, room deposits, refunds, and rebates, with all necessary paperwork.
• Conducts annual performance reviews with reporting team members.
• Responds immediately to emergency situations, completes incident reports, and follows up with guests and staff.
• Communicates effectively using pre‑shift briefings, orientation, activities, short take training, and developmental reviews.
• Manages same‑day room inventory and rate yielding.
• Takes personal responsibility for correcting service problems, creating memorable guest experiences.
• Completes other duties as assigned by the Hotel Manager.

Requirements

Education

Any combination of education and experience that provides the required skills and knowledge for successful performance would be qualifying. Typical qualifications include:

• Hospitality diploma or degree preferred.
• Minimum 2–3 years in a management position.

Knowledge

• Hospitality or customer service experience.
• Opera & PBX experience.

Special Requirements

• Fire and Life Safety Director certification required within the first six months of employment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.