Director, Conference & Events Services

Tidan Inc.; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading hotel and real estate group in Montreal is seeking a Director of Conference & Events Services. The ideal candidate will manage the Conference & Events team, ensuring successful event execution and client satisfaction. You must have at least 3 years of relevant experience and be bilingual in French and English. Join a team that values professional growth and customer service excellence.

Benefits

Group insurance

RRSPS

Rate reductions

Opportunity for advancement

Qualifications

• Minimum 3 years experience in a similar position in the hotel industry or related field.
• Excellent knowledge of the tourism industry and the establishment's products and services.
• Bilingualism in French and English required.

Responsibilities

• Manage the Conference & Events team and plan/coordinate groups with or without meeting spaces.
• Supervise, motivate, and support the Conference & Events team.
• Draft banquet event orders (BEOs) and prepare room layouts as needed.
• Welcome groups upon arrival and remain available throughout their events.
• Organize post-conference meetings to gather client feedback.

Skills

Professional attitude and behavior

Good interpersonal skills

Attention to detail and quality

Judgment, negotiation and decision-making skills

Ethics and integrity

Creativity and new ideas for service delivery

Tools

Word

Excel

Outlook

CI/TY

Social Table

PMS/Marsha

Job description

Overview

Status : Full-time

Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal.

• Group insurance
• RRSPS
• Rate reductions
• Opportunity for advancement

Responsibilities

Director of Conference & Events Services responsibilities include managing the Conference & Events team and planning and coordinating groups with or without meeting spaces. This includes the execution of services outlined in group agreements and acting as a liaison between the hotel’s departments and business event organizers.

Team management

• Supervise, motivate, and support the Conference & Events team.
• Participate in recruitment, training, and professional development of team members.
• Collaborate with the Director of Sales & Marketing on departmental budgets, forecasts, and other performance indicators.
• Ensure smooth communication between departments involved in event execution.
• Foster a culture of customer service, innovation, and continuous improvement.

Group coordination

• Review group files received from the Sales team.
• Conduct site inspections with clients and liaise with departments and / or vendors.
• Draft banquet event orders (BEOs) and prepare room layouts when required.
• Maximize revenues by recommending room and menu upgrades.
• Coordinate and monitor room blocks.
• Communicate all details to relevant departments using tools such as group resumes and BEOs.
• Plan and lead pre-conference meetings for groups of 50 rooms or less (or as required).
• Welcome groups upon arrival, remain available throughout their events.
• Attend departmental meetings such as forecasting, credit, sales / event management, and others as needed.
• Review invoices, verify accuracy, and follow up on payments.
• Organize post-conference meetings or calls to gather client feedback and propose future events.
• Provide information required for thank-you letters and Marriott Bonvoy points to Sales Coordinators.
• Ensure accuracy and updates of group details in the CI / TY system.
• Stay informed on industry trends and new services through sources such as Marriott’s website and Tourisme Montréal.
• Participate in business activities such as trade shows, networking events, and sales blitzes.

Qualifications and Skills

• Professional attitude and behavior (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, sense of initiative and organization)
• Good interpersonal skills
• Attention to detail and quality
• Judgment, negotiation and decision-making skills
• Ethics and integrity
• Creativity and new ideas for service delivery

Experience

• Minimum 3 years experience in a similar position in the hotel industry or related field
• Excellent knowledge of the tourism industry, as well as of the establishment\'s products and services
• Knowledge of job-related software (an asset) : Word, Excel, Outlook, CI / TY, Social Table, PMS / Marsha

Languages

Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clientele.

About Us

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website : https : / / www.tidan.com / fr / .

Why Join Our Team

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24 / 7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.

We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.

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