Director, Client Experience & Operational Excellence

BMO; Vancouver; On-site; CAD 86,000 - 160,000; Full time

Job summary

A financial services group in Metro Vancouver is seeking a seasoned professional to provide exceptional client service, lead operational improvements, and manage resources effectively. The ideal candidate will have over 7 years of experience in financial services and a Bachelor’s degree. Competitive salary range of $86,000.00 - $160,000.00 based on skills and experience. The role offers opportunities for strategic thinking and client engagement.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Performance-based incentives

Qualifications

• 7+ years of relevant experience in Client Relationship or Financial Services preferred.
• Any related discipline or commensurate work experience considered.
• Seasoned professional with a strong combination of education and industry knowledge.

Responsibilities

• Provides operational service support for exceptional client experiences.
• Leads and executes business development plans to achieve goals.
• Implements changes in response to shifting trends.

Skills

Change Management

Problem-Solving

People Management

Strategic Thinking

Data Analysis Reporting

Education

Bachelor's degree in Business Administration, Finance or Marketing

Job description

A financial services group in Metro Vancouver is seeking a seasoned professional to provide exceptional client service, lead operational improvements, and manage resources effectively. The ideal candidate will have over 7 years of experience in financial services and a Bachelor’s degree. Competitive salary range of $86,000.00 - $160,000.00 based on skills and experience. The role offers opportunities for strategic thinking and client engagement.