Directeur(trice) de comptes - comptes majeurs (hybride)/ Account Manager - Major Accounts (Hybrid)

McKesson; Canada; On-site; CAD 75,000 - 126,000; Full time

Job summary

An established industry player seeks an Account Manager for Major Accounts to foster relationships with key clients in healthcare. In this pivotal role, you will act as a liaison between major clients and internal teams, ensuring smooth communication and timely resolution of client needs. Your expertise will help build lasting partnerships with national pharmacy chains and hospitals, contributing to improved healthcare access. This dynamic position offers the chance to make a significant impact while collaborating with a talented team. If you are driven, organized, and passionate about client success, this opportunity is for you.

Qualifications

• 2+ years of relevant experience in account management or similar roles.
• Strong organizational and problem-solving skills are essential.

Responsibilities

• Act as a liaison between major clients and internal departments.
• Build and strengthen client relationships for long-term partnerships.
• Manage day-to-day client concerns and ensure timely resolution.

Skills

Organizational skills

Problem-solving skills

Analytical skills

Communication skills

Customer relationship management

Team collaboration

Bilingual (English & French)

Education

Degree or equivalent

Job description

Pay Competitive

Employment type Full-Time

Job Description

• Req#: JR0092693

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Account Manager – Major Accounts will be primarily responsible to act as a liaison between McKesson Technology Solutions’ major clients (national pharmacy chains, hospitals) and internal departments to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner. This role will require establishing and maintaining business relationships with both new and existing customers. The individual will take ownership of day-to-day relationships with some of McKesson’s largest accounts. All duties must be performed consistent with McKesson's I2CARE Shared Principles.

Responsibilities

• Foster positive relationships with named major accounts
• Serve as the main point of contact in all day-to-day matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Assist in contract negotiations as necessary
• Provide progress reports to clients and McKesson management
• Participate in preparation for client business reviews
• Handle inquiries and requests from customers and address their needs
• Manage expenses to budget
• Collaborate with other McKesson Teams and Business Units (implementation, support services) as required
• Participate in company sponsored training and sales programs
• Learn and maintain necessary product knowledge to ensure success
• Be an active leader for McKesson's presence at tradeshows and develop industry relationships
• Ability to travel up to 25%
• Ability to work individually as well as in a team environment

Position Requirements

• Degree or equivalent
• 2+ years of proven, relevant experience
• Comfortable professionally engaging with all levels of large organizations (pharmacy chains, hospitals)
• Strong organizational skills & ability to multi-task
• Superior problem-solving skills
• Highly analytical
• Excellent listening skills
• Technologically savvy
• Collaborative approach to working with colleagues
• Valid driver’s license
• Proficient in English, Bilingual (English & French), an asset
• General understanding of retail pharmacy industry, equipment, & dispensary workflow an asset
• General understanding of healthcare policies in Canada an asset

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

Our Base Pay Range for this position

$54,900 - $91,500

McKesson is an Equal Opportunity employer.

About the company

McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.