Directeur, expérience de magasinage en ligne (canada)

The Home Depot Canada; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Un détaillant d'amélioration de l'habitat recherche un Responsable de la recherche UX à Toronto. Le candidat idéal aura au moins 5 ans d'expérience dans la recherche UX et 2 ans en leadership. Il sera responsable de développer des stratégies de recherche robustes, de diriger une équipe, et d'assurer que les insights des utilisateurs influencent le développement des produits. Un environnement de travail hybride est proposé.

Qualifications

• Minimum de 5 ans d'expérience de travail, dont 2 en leadership.
• Capacité à développer des plans de recherche alignés sur les objectifs organisationnels.
• Compétences exceptionnelles en communication écrite et verbale.

Responsibilities

• Développer et communiquer une stratégie de recherche UX robuste.
• Diriger et inspirer une équipe de chercheurs UX.
• Mesurer l'impact de la recherche sur la satisfaction des utilisateurs.

Skills

Méthodologies de recherche UX qualitatives et quantitatives

Synthèse de données

Compétences organisationnelles

Outils de recherche et logiciels d'analyse

Education

Diplôme universitaire dans un domaine connexe

Job description

En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.

The Manager of UX Research plays a pivotal role in advancing the organization’s understanding of user needs and behaviors, supporting not only the product experience process but also the broader UX process for ongoing site enhancements and optimizations. This leader will set the vision and direction for user experience research, ensuring insights inform both strategic and tactical improvements across all digital touchpoints. The role demands cross-functional collaboration, expert mentorship, and mastery of diverse UX research methodologies to drive continuous user-centered innovation and measurable business outcomes.

Key Responsibilities

1. Research Strategy & Planning: Develop, refine, and communicate a robust UX research strategy that supports product development, site enhancements, and ongoing optimizations.
2. Continuously scan industry trends and best practices, introducing innovative research approaches to elevate the overall user experience.
3. Team Leadership & Development: Lead, mentor, and inspire a team of UX researchers, ensuring professional growth and fostering a high standard of research excellence.
4. Promote cross-disciplinary knowledge sharing and help develop research frameworks and resources that support both product and site optimization initiatives.
5. Research Execution & Operations: Oversee all aspects of UX Research operations, including budget control, vendor selection, contract negotiations, UX Research enablement tasks, as well as ongoing management of the Digital Voice-of-Customer (VOC) program.
6. Streamline end-to-end UX Research processes, recruitment, scripting, sampling, analysis, and reporting, scaling systems and templates for sustainable delivery of recurring and ad hoc studies.
7. Scale UXR Research impact through democratization and enablement by implementing, teaching, and advocating best practices when conducting UX Research and using related tools (e.g., Dscout, PlaybookUX, etc.) so that UX and product team members can better understand and derive decisions based on users’ needs and behaviors.

Collaboration & Impact

Partner closely with Product, Design, Online Experience, and Analytics teams to ensure research insights are embedded throughout site enhancements, optimizations, and new feature development. Clearly measure and communicate the impact of research on both user satisfaction and organizational objectives, highlighting how research drives continuous improvement of the overall experience. Act as a strong advocate for user-centered thinking, regularly presenting actionable findings and recommendations to cross-functional stakeholders and leaders.

Competencies

• Strategic Thinking: Ability to develop comprehensive research plans aligned with organizational goals and adapt strategies in a dynamic environment.
• Leadership: Demonstrated experience in leading, mentoring, and motivating research teams toward high performance and professional development.
• Collaboration: Skilled in fostering cross-functional partnerships and building productive relationships with stakeholders across multiple departments.
• Communication: Exceptional written and verbal communication skills with the ability to distill complex research findings into clear, actionable insights for varied audiences.
• User Advocacy: Committed to promoting a user-centered culture and championing the needs of users across all initiatives and digital properties.
• Adaptability: Comfortable navigating ambiguity and evolving business priorities in a fast-paced, agile environment.

Skills

• Mastery of both qualitative and quantitative UX research methodologies, including usability testing, interviews, surveys, ethnography, and analytics.
• Strong ability to synthesize data from multiple sources and translate findings into practical recommendations for site and product improvements.
• Proven organizational skills with the ability to prioritize, manage multiple projects, and meet tight deadlines.
• Experience with research tools, data analysis software, and collaboration platforms commonly used in UX research.

Direct Manager/Direct Reports: Director of Digital User Experience

Travel Requirements: Limited - generally limited to the GTA stores and Innovation Centre

Physical Requirements: Extended Sitting

Hybrid Work: In Person - 4 days per week

Working Conditions: Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education: University/College degree in a related area of study, or equivalent experience.

Minimum Years of Work Experience: 5

Minimum Leadership Experience: 2