Dir, Sales Ops & Service Exp

Rogers; Vancouver; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Director of Sales Operations & Service Expansion in Vancouver. This strategic role involves driving operational excellence, enhancing customer experience, and leading cross-functional teams. The ideal candidate will have over 10 years of experience in operations and sales support, preferably within the telecom industry. Responsibilities include developing operational plans, leading sales support teams, and driving market growth through network expansion. The role offers competitive health benefits, leadership development, and a strong commitment to diversity.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan & employee stock options

Generous employee discounts

Leadership development programs

Employee discounts on Rogers services

Homewood employee assistance program

Fitness membership with access to virtual classes

Commitment to environmental protection

Support for diversity and inclusion

Qualifications

• 10+ years in operations, sales support, or market expansion; telecom experience preferred.
• Proven ability to lead cross-functional teams and influence without direct authority.
• Expertise in strategic planning, project management, and change leadership.
• Exceptional communication, analytical, and relationship-building skills.

Responsibilities

• Develop and execute operational plans ensuring alignment across channels.
• Lead Sales Support teams to deliver best-in-class processes.
• Drive field engagement to identify pre-sell opportunities and accelerate market penetration.

Skills

Operations management

Sales support

Market expansion

Strategic planning

Project management

Change leadership

Communication skills

Analytical skills

Relationship-building

Job description

Dir, Sales Ops & Service Exp

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top‑notch service, connecting communities across Canada. We’re seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you’re ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Who you are

The Director, Operations (Sales Support & Service Expansion) is a strategic, cross‑functional leader responsible for driving operational excellence across direct sales channels while accelerating market growth through network expansion in Western Canada. This role champions an exceptional customer experience, leads critical sales support functions, and prioritizes wireline network investments aligned with national and regional strategies. Partnering closely with Product, Sales, Marketing, and regional teams, the Director ensures readiness, coverage, and full capitalization of network builds – maximizing revenue, market share, and long‑term growth.

What you’ll do

• Strategy & Planning – Develop and execute operational plans and multi‑year vision, ensuring alignment across channels and regions; lead strategic planning sessions with senior leadership; prepare analysis for sales plans, annual goals, and network investment priorities; identify growth opportunities and recommend actions to enhance channel productivity and market penetration; assess prospects using customer insights and competitive intelligence to inform strategic decisions.
• Sales Support Leadership & Operational Excellence – Lead Sales Support teams (PMO, operations support, lead management, onboarding) to deliver best‑in‑class processes; own and optimize the direct sales onboarding experience, improving cycle time, quality, and readiness; establish governance, tools, and playbooks to ensure successful execution of projects and initiatives; manage annual planning cycles, linking operational plans to budgeting and quality objectives.
• Network Expansion & Market Growth – Drive field engagement to identify pre‑sell opportunities and accelerate penetration in priority markets; collaborate cross‑functionally to prioritize network investments aligned with product and service roadmaps; partner with Sales and Marketing to develop and execute tactical plans that strengthen network value propositions; ensure sales coverage models align with geographic growth strategies and regional nuances.

What you bring

• 10+ years in operations, sales support, or market expansion; telecom experience preferred.
• Proven ability to lead cross‑functional teams and influence without direct authority.
• Expertise in strategic planning, project management, and change leadership.
• Exceptional communication, analytical, and relationship‑building skills.

What’s in it for you

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth accumulation (pension plan & employee stock options)
• Generous employee discounts
• Leadership development, mentorship, and coaching programs
• Employee discounts: up to 50% off Rogers services and Blue Jays tickets, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support.
• Self‑driven career development programs (e.g., MyPath program).
• Priority in applying to internal roles of interest.
• Homewood employee & family assistance program.
• CBT & virtual therapy sessions.
• Low or no‑cost fitness membership with access to virtual classes.
• Commitment to environmental protection.
• Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups, including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

Legal & background check

To protect our people, brand and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. A credit check and driver’s abstract may be required depending on the role. In certain provinces (e.g., British Columbia) a valid security worker licence may be required. Background checks: criminal record and credit check.

Posting notes

Location: Vancouver, BC, CA | Toronto, ON, CA. Schedule: Full time, Shift: Day, Travel up to 25%. At Rogers we embrace diversity and inclusion, and all candidates will be considered. For any questions, visit the Recruitment Process FAQ.

EEO statement

Rogers is an equal opportunity employer. We celebrate diversity and inclusion. All candidates will be considered. We provide accommodations for individuals experiencing a disability throughout the recruitment process.