Despatch Coordinator

King Living; Toronto; On-site; CAD 62,000 - 65,000; Full time

Job summary

A global furniture company is seeking a Despatch Coordinator in Toronto, Ontario. The ideal candidate will excel in customer engagement, manage order deliveries, and ensure excellent coordination with suppliers. Responsibilities include monitoring product dispatch, handling payments, and liaising with different teams. The company offers a supportive work environment and annual salary ranging from $62,000 to $65,000.

Benefits

Career development

Generous employee discounts

Employee Assistance Program (EAP) for health support

Qualifications

• Excellent verbal and written communication skills.
• Meticulous attention to detail for accurate data entry.
• Strong understanding of client needs and ability to build rapport.

Responsibilities

• Monitor container arrivals and unloading schedules.
• Arrange despatch of products for customers across Canada.
• Take payments, confirm deliveries, and manage special requests.
• Contact customers regarding delivery dates and times.
• Liaise with showroom and customer service teams to resolve issues.
• Ensure accurate data entry into SAP.
• Support the Global Supply Chain team.

Skills

Strong communication skills

Attention to detail

High-level customer service skills

Proficient in Microsoft Office Suite

Effective time management

Ability to work collaboratively

Flexibility to handle additional tasks

Tools

SAP

Job description

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Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China, and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

King Living is in search for a personable, dynamic, and proactive Despatch Coordinator. This role is for someone who excels at engaging with customers, building strong relationships, and providing exceptional customer service, all while enhancing our supply chain operations.

The ideal candidate will deliver outstanding customer service, acting as the vital link between our customers and our supply chain. The role will require making volume calls to customers, to strategically plan, schedule, update, and finalize payments for order deliveries, ensuring a seamless process from start to finish.

As part of our supportive team, you should be a self-starter who is collaborative and focused on meeting team targets, delivering quality results. Additionally, you should have enthusiasm for working with a well-established and experienced team that supports your performance and success.

The Role

• Monitor container arrivals and unloading schedules.
• Arranging the despatch of product for customers in BC and throughout Canada, coordinating with transport companies
• Take payments for customers, confirm deliveries, and manage special requests.
• Contact customers regarding delivery date and time
• Liase with Showroom teams and Customer Service teams to resolve issues such as delivery delays, despatch of floor stock or payments.
• Ensure clear and accurate data entry into SAP.
• Support Global Supply Chain team with implementation and improvement of processes, hardware and / or software.

About You

• Strong communication skills, both verbal and written.
• Attention to detail for clear and accurate data entry into SAP, covering payments, customer details, and specific requests.
• High-level customer service skills in addressing despatch issues, delays, special requests, and payment matters.
• Strong understanding of client needs and ability to build rapport and positive customer relationships.
• Proficient in Microsoft Office Suite.
• Effective time management skills to prioritise tasks and meet deadlines.
• Ability to work collaboratively with colleagues in various departments.
• Flexibility to handle additional tasks as needed.
• Bringing energy and enthusiasm to the role, creating a positive atmosphere

King Living Benefits and Our Offer to You

• 62,000.00 - $65,000.00 per annum
• Career development
• Supportive and friendly team environment with a true family feel
• Generous employee, family, and friends' product discounts
• Australian owned company with a growing global footprint
• EAP to support your ongoing health and wellbeing.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.

To be considered for this role you must be a Canadian Citizen or Permanent Resident with full working rights to work and live in Canada.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.