Deskside Technician II

Stefanini; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT services company in Alberta seeks a qualified individual to support IT equipment in a corporate environment. Responsibilities include providing tech support for Mac and Windows systems, troubleshooting issues, and managing IT asset inventory. Candidates should have strong communication skills and a high school diploma. A comprehensive benefits package and professional development opportunities are offered.

Benefits

Comprehensive benefits package

401(k)

Tuition reimbursement

Flexibility and innovation in work environment

Qualifications

• Must support Mac OS, Windows OS, and PC hardware in a corporate setting.
• Able to manage stress and maintain a positive attitude.
• Experience with remote support essential.

Responsibilities

• Provide desktop/laptop tech support for Windows and Mac OS.
• Troubleshoot hardware and software issues.
• Manage IT asset inventory and customer support requests.

Skills

Experience supporting Mac OS, Windows OS

Excellent verbal and written communication skills

Ability to prioritize and complete work tasks

Ability to perform in-depth research and troubleshooting

Deskside / Desktop / End User Computer experience

High level of professionalism

Education

High School Diploma

Tools

Microsoft Office

AV Conferencing Systems

VPN technologies

Job description

Overview

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Responsibilities

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support – IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Qualifications / What you need to succeed

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

What you’ll get

Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

On-call and after-hours support. My require travel between Dow Chemical Canada locations.