Delaware Front Desk Receptionist

Capitol Services; Dover; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider in Dover, DE, is seeking a Front Desk Receptionist to manage a multiline switchboard, greet visitors, and assist with various clerical tasks. The ideal candidate will exhibit strong organizational and communication skills, and adapt to a fast-paced environment while being reliable and tech-savvy. This full-time position offers an hourly wage of $17, along with comprehensive benefits including medical, dental, and a 401(k) plan. A pleasant workplace environment focusing on work-life balance is emphasized.

Benefits

Hourly rate of $17.00

Employer-paid medical plan options

Employer-paid dental and vision benefits

401(k) with employer contributions

Paid time off (4 weeks annually)

Paid holidays (10 per year)

Qualifications

• Strong organizational and time management skills.
• Excellent verbal and written communication proficiency.
• Eager to learn new tools and adapt to change.
• Coachable and open to feedback.
• Positive customer service attitude.
• Able to work independently and as part of a team.
• Punctual and maintain client confidentiality.

Responsibilities

• Manage a multiline switchboard and greet clients.
• Coordinate deliveries with various couriers.
• Assist in handling tax and audit projects.
• Perform clerical tasks and maintain office supplies.

Skills

Organizational skills

Communication skills

Adaptability

Team player

Reliability

Technical competencies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Avaya VOIP phone system

Job description

Career Opportunities with Capitol Services

Current job opportunities are posted here as they become available.

Capitol Services is currently seeking a Delaware Front Desk Receptionist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you\'d like to be a part of, we\'d love to talk to you! Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Dover, DE location responsible for answering and managing a computer-based multiline switchboard, greeting clients and visitors, and assisting in the fulfillment of in-office clerical tasks. This role involves working full-time and in-office from 9am to 6pm, Monday through Friday.

What you will do:

• Coordinate deliveries to and from various couriers, including USPS, FedEx, and UPS
• Deliver, file, and retrieve documents to and from various state agencies
• Manage a computer-based multiline switchboard phone system
• Answer incoming calls in a courteous and professional manner and forward appropriately for assistance
• Greet clients and visitors in a polite and pleasant manner
• Receive legal service of process documents on clients’ behalf
• Accurately open, sort, and distribute incoming mail
• Assist with tracking, maintaining, and distributing office supplies
• Assist in tax and special audit projects
• Perform additional clerical tasks as needed
• Communicate courteously and professionally with clients, correspondents, and coworkers

Who you are:

• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency.
• Strong communication skills: You have strong verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, and others.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work 100% onsite during our regular business hours in our Dover office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft software (Outlook, Word, and Excel) and navigating Capitol Services’ Avaya VOIP phone system.
• Office environment: You are able to remain in a stationary position 75% of the time and work 100% in-office.

What we offer you:

• $17.00 hourly rate
• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 100% employer-paid dental and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• Encouraged work-life balance including 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

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