Deaf Quality & Promotions Advisor

Concentrix - CA; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading global service provider is seeking a Deaf Quality & Promotions Advisor to enhance accessibility for Deaf and hard-of-hearing individuals. This part-time role allows flexible scheduling and emphasizes lived experience as professional expertise. Responsibilities include reviewing communications, conducting quality audits, and advocating for Deaf community needs within the organization. Join to create better experiences for the Deaf community in Aotearoa.

Benefits

Supportive, inclusive workplace

Flexible working arrangements

Professional development opportunities

Qualifications

• Deaf or hard-of-hearing individuals or people with strong connections to the Deaf community.
• Experience in quality assurance, customer experience, advocacy, promotions or community engagement (helpful but not essential).

Responsibilities

• Review service user communications for Deaf customers.
• Complete quality audits and provide informed feedback.
• Support the promotion of accessible services and campaigns.
• Partner with teams to improve accessibility.
• Act as a voice for the Deaf community within Concentrix.

Skills

Understanding of NZ Deaf culture and accessible communication

Strong written communication skills

Confidence sharing feedback

Job description

Job Title: Deaf Quality & Promotions Advisor

Job Description

Your lived experience is your expertise.

At Concentrix, we believe the best services are designed with communities, not just for them. We are proud to be seeking a Deaf Quality & Promotions Advisor to help shape accessible, high-quality experiences for Deaf and hard‑of‑hearing people across Aotearoa New Zealand.

This is a meaningful opportunity for a Deaf professional, or someone with a strong connection to the Deaf community, to bring cultural insight, lived experience, and advocacy into a role where it truly matters.

About the Role

In this role, you will:

• Review service user communications to ensure they are clear, accessible and inclusive for Deaf customers
• Complete quality audits and provide quality feedback informed by lived experience and knowledge of NZ Deaf culture
• Develop and support the promotion of accessible services and campaigns
• Partner with internal teams to improve accessibility and service user experiences
• Act as a trusted voice for the Deaf community within Concentrix

What We’re Looking For

• Deaf or hard-of-hearing individuals or people with strong connections to the Deaf community
• Understanding of NZ Deaf culture and accessible communication, including NZSL
• Experience in quality assurance, customer experience, advocacy, promotions or community engagement (helpful but not essential)
• Confidence sharing feedback and influencing positive change
• Strong written communication skills (NZSL users welcome, interpreting support available)

Why Join Concentrix?

• A supportive, inclusive workplace committed to accessibility
• Flexible working arrangements and reasonable adjustments available
• A role that values lived experience as professional expertise
• Be part of a global organisation making a local impact

Accessibility & Inclusion

We welcome applications in written form or alternative formats. NZSL interpreters and workplace adjustments will be provided throughout the recruitment process and in the role.

If you care about accessibility, representation, and quality, we would love to hear from you.

Working Hours

This is a part‑time position of up to 30 hours per week, with flexibility to structure these hours in a way that works for you. Hours can be arranged within our core business hours, and we’re happy to discuss a schedule that best supports your work‑life balance and any accessibility needs.

Additional Support

We want to ensure every applicant has a fair and comfortable recruitment experience. If you would like a support person present during any stage of the interview process, please feel free to note this in your application.

To help us prepare appropriate adjustments (such as NZSL interpreters, communication support, or technology aids), you are also welcome to include your preferred communication methods and your level of hearing. This information is optional and will only be used to support accessibility during recruitment.

Apply now and help create better experiences for the Deaf community in Aotearoa.

Location: NZL Auckland - 27 Napier Street, 1st Flr, Freeman's Bay

Language Requirements:

Time Type: Part time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents