CX Enablement Manager

Vena Solutions; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company is seeking a CX Enablement Manager to enhance customer experience through engaging onboarding and technical enablement programs. This role supports customer success initiatives and requires over 5 years of experience in enablement within a tech environment. Candidates should showcase strong communication skills and a strategic mindset towards scalable program design. Offering flexibility in work arrangements, competitive compensation, and a growth-oriented culture, this position is critical for optimizing customer engagement and success.

Benefits

Competitive total rewards package

Education subsidies and professional development programs

Health & dental plans

Flexible working arrangements

Generous leave options

Qualifications

• 5+ years of experience in enablement or training program management within a SaaS environment.
• 2+ years in Software Implementation or Financial Planning.
• Exceptional communication and facilitation skills required.

Responsibilities

• Own onboarding session delivery and enablement-led sessions for the CX organization.
• Develop and improve enablement programs by analyzing metrics.
• Deliver monthly reporting on course completion and program analytics.

Skills

Experience in enablement, learning, or training program management within SaaS

Communication and presentation skills

Cross-functional collaboration

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Docebo

Seismic

Enboarder

Job description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.

Vena Solutions is looking for a strategic and driven CX Enablement Manager to join our GTM Strategy and Enablement Team. This role is pivotal in supporting our Customer Experience organization through impactful enablement initiatives, process creation, and cross-functional collaboration that drives customer success and adoption.

The Enablement Manager will oversee the design, delivery, and continuous improvement of onboarding and technical enablement programs for the CX organization. This role will play a key part in optimizing our CX systems and governance frameworks, aligning enablement strategies with organizational goals to enhance efficiency, scalability, and customer impact.

How You’ll Make an Impact

• Own all onboarding session delivery and enablement-led sessions for the Customer Experience organization and implementation Partners.
• Deliver engaging, high-impact onboarding and technical enablement sessions to drive discussion, collaboration, and real-world application.
• Partner with CX leaders and stakeholders to develop, iterate, and improve enablement programs by analyzing content adoption metrics, learner feedback, and performance outcomes.
• Identify gaps in existing training programs and build action plans to close them through new content, process improvements, or tooling enhancements.
• Deliver monthly reporting on course completion, adoption trends, and program analytics to PS and leadership stakeholders.
• Own and govern the Professional Services Enablement SharePoint and Viki pages, ensuring resources are structured intuitively and consistently.
• Collaborate closely with the Customer Account Management team to ensure enablement initiatives reinforce customer adoption, product utilization, and long-term success.
• Play a critical role in setting up implementation partners for success through enablement alignment, training resources, and readiness assessments.
• Ensure enablement initiatives are proactive, data-informed, and directly tied to business outcomes such as reduced ramp time, improved delivery quality, and increased customer satisfaction.
• Travel to office as needed, for strategic enablement sessions or kickoffs, to ensure alignment and delivery of strategic enablement initiatives.

We’d Love to See

• 5+ years of experience in enablement, learning, or training program management within a SaaS or B2B technology environment, with a strong focus on Professional Services or Customer Success enablement.
• 2+ years of experience in Software Implementation, Financial Planning & Analysis (FP&A), or Accounting, with a solid understanding of consulting or solution delivery models.
• Advanced Microsoft Excel skills, with the ability to leverage data for reporting, analysis, and program optimization.
• Exceptional communication, facilitation, and presentation skills; adept at simplifying complex concepts for diverse audiences and creating engagement across global teams.
• Strong cross-functional collaboration skills, with proven ability to partner with Product, Operations, Customer Success, and Training teams to deliver integrated enablement solutions.
• Strategic mindset with the ability to design scalable programs that deliver measurable business impact—driving consultant readiness, customer adoption, and retention.
• Highly analytical, leveraging feedback and performance metrics to continuously improve content, systems, and learner experience.
• Proactive and self-directed, thriving in a fast-paced, high-growth environment with multiple priorities and evolving business needs.
• Meticulous attention to detail and a commitment to operational excellence in all aspects of program design and delivery.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Preferred Qualifications

• Hands-on experience with enablement technologies such as Docebo, Seismic, Enboarder, or similar learning and content management platforms.
• Data Integration and data modelling experience

About Vena Solutions

At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱

Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.

We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission

We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀

Why Choose Us:

💰 Compensation

We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.

🎓 Personal Growth & Learning

Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!

🧘♀️ Health & Wellness

Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.

🌍 Global Reach

Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!

🌴 Time Off

Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.

🏡 Flexibility

We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.

✨ AI-Powered Innovation

At Vena, we don’t just keep up, we're leading the way! 🚀

We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.

By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.