Customer Support Specialist

Fullscript; Vernon; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking a dedicated Customer Success Specialist to deliver exceptional service to practitioners and patients. This remote role requires strong communication and multitasking skills, along with the ability to build meaningful relationships. The ideal candidate should have a passion for customer happiness and be flexible to support customers across North America. Competitive compensation and a robust benefits package are offered.

Benefits

Competitive Compensation

Flexible Paid Time Off

RRSP match program

Stock Options

Customizable benefits package

Discount on products for family & friends

Qualifications

• Proven experience in customer-centric roles, ideally in retail or hospitality.
• Passion for customer happiness and a positive, engaging demeanor.
• Ability to multitask and excel in a dynamic environment.
• Dedication to delivering excellence in every interaction.
• Strong communication and organizational skills.
• Embracing change and welcoming new challenges.
• Enjoyment of collaborative teamwork.
• Curiosity and a continuous learning mindset.
• Must be flexible in scheduling to support customers across North America.

Responsibilities

• Collaborate with practitioners and patients via phone, email, and live chat.
• Troubleshoot issues and recommend product features.
• Resolve complex customer inquiries using support tools.
• Build sustainable relationships of trust through communication.
• Coordinate closely with teammates for coverage during business hours.

Skills

Customer-centric approach

Strong communication skills

Multitasking

Organizational skills

Tools

Gladly

SaaS productivity tools

Job description

About the Role

Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.

Please note this position is only open to candidates living in or near Kelowna, BC. While you will be working remotely, being within the Kelowna hub allows for occasional in-person (IRL) collaboration & socialization with your team. Must be flexible to work every 4th weekend.

What you'll do:

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
• Coordinating closely with your teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours, being a champion of Fullscript

Your background

• Proven experience in customer-centric roles, ideally in retail or hospitality
• Passion for customer happiness and a positive, engaging demeanor
• Ability to multitask and excel in a dynamic environment
• Dedication to delivering excellence in every interaction
• Strong communication and organizational skills
• Embracing change and welcoming new challenges
• Enjoyment of collaborative teamwork
• Curiosity and a continuous learning mindset
• You must be flexible in scheduling to support customers across North America
• Familiarity with Gladly and SaaS productivity tools is a plus

The Perks

• Competitive Compensation
• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Customizable benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends

Why Fullscript?

Great work happens when people are supported, challenged, and inspired. Here, you’ll be part of a team that:

• Values innovation—we push boundaries and always look for better ways.
• Supports growth—through learning, mentorship, and meaningful work.
• Cares about balance—with flexible work options and time off when you need it.

Apply now—let’s build the future of healthcare, together.

Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email [e-mail] for support.

Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.

MORE INFO: www.fullscript.com | www.rupahealth.com | Follow us on social media @fullscriptHQ

IN THE NEWS: Fullscript acquires Rupa Health

Let’s make healthcare whole. With room to make up to 6k in bonuses.