Customer Support Consultant

IDEXX; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary diagnostics company is seeking a Customer Support representative to act as a liaison between customers and laboratories. Candidates must be fluent in French and English, with proven experience in customer service within a technical environment. This fully remote position offers an hourly rate of $20/hr plus benefits like health and dental coverage. Applicants should have strong computer skills and be adaptable to varied customer interactions.

Benefits

Hourly rate of $20/hr + based on experience

Eligible for annual bonus

Comprehensive Health, Dental, and Vision Benefits

Flexible working schedule

Positive and respectful work culture

Qualifications

• Proven experience in customer service in a technical field.
• Ability to communicate effectively and clearly.
• Experience with lab test coordination and follow-up.

Responsibilities

• Serve as the liaison between customers and the employer's laboratories.
• Answer customer inquiries and resolve issues effectively.
• Provide and clarify lab test results and coordinate follow-ups.

Skills

Fluency in both French and English

Exceptional customer service

Strong computer and technical skills

Education

Associate’s or bachelor's degree in a computer-related or scientific discipline

Job description

Overview

Employer Industry: Veterinary Diagnostics

Why consider this job opportunity

• Hourly rate of $20/hr + based on experience
• Eligible for annual bonus
• Comprehensive Health, Dental, and Vision Benefits
• Fully remote position with flexible scheduling
• Positive and respectful work culture that encourages learning and growth

What to Expect

• Serve as the liaison between customers and the employer's laboratories
• Answer customer inquiries and resolve issues effectively and efficiently
• Provide and clarify lab test results, coordinating follow-up tests and sample deliveries
• Navigate multiple communication methods to assist customers
• Maintain documentation and utilize programs to ensure effective problem resolution

What is Required

• Fluency in both French and English
• Proven track record in providing exceptional customer service
• Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
• Strong computer and technical skills
• Associate’s or bachelor's degree in a computer-related or scientific discipline preferred, or equivalent combination of education and experience

How to Stand Out (Preferred Qualifications)

• Strong problem-solving skills with attention to detail
• Ability to learn quickly and adapt to various customer interactions
• Exceptional listening and communication skills, both verbal and written
• Ability to maintain a quiet workspace for phone calls throughout the day

#VeterinaryDiagnostics #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits

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