Customer Success Specialist

Fullscript; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Success Specialist to provide exceptional support to customers in Ottawa. This hybrid role involves building relationships, troubleshooting inquiries, and enhancing customer experiences through effective use of various support tools. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to adapt to changing needs. Join us to contribute to a smarter, more human approach to healthcare.

Benefits

Flexible Paid Time Off

Stock Options

Custom benefits package

Training budget

Employee Wellness Programs

Qualifications

• Exceptional verbal and written communication skills.
• Strong organizational skills to manage multiple tasks simultaneously.
• Passion for customer satisfaction and an engaging personality.

Responsibilities

• Identify opportunities to enhance customer experiences.
• Troubleshoot customer issues effectively.
• Resolve inquiries using support tools and product knowledge.

Skills

Customer satisfaction

Communication

Multi-tasking

Tech-savvy

Organizational skills

Team player mindset

Tools

Gladly

SaaS productivity tools

Job description

About Fullscript

Founded in 2011, Fullscript started by solving one problem: helping practitioners access and prescribe the products they trust to deliver integrative care. What began as a simple solution has evolved into a health intelligence platform that powers every part of care. Today, 125,000 practitioners rely on Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. They support over 10 million patients who use Fullscript to stay connected to their care plans, making it easier to stay engaged and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and strengthen the connection between practitioner and patient. When everything practitioners need is in one place, they can focus on what matters most: helping people get better.

We're seeking a Customer Success Specialist to provide our customers with an exceptional experience in our Ottawa, ON area.

Who you are:

• Service Obsessed - it's about proactive, personalized, efficient help that builds relationships
• Master of Details - essential for troubleshooting and making sure we've answered all questions accurately
• Relationship Builder - highly empathetic and strong interpersonal skills
• Tech-savvy - interest and curiosity in how things work, passionate about new tech tools and sharing tips & tricks with other people

What you bring to the table:

• A passion for customer satisfaction and a naturally engaging personality
• Ability to multi-task and manage all customer service platforms
• A strong commitment to excellence in all you do
• Exceptional verbal and written communication skills
• Strong organizational skills and the ability to manage information from various sources simultaneously
• An adaptable nature, ready to embrace change and tackle new challenges
• A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
• Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada
• Experience with Gladly and other SaaS productivity tools would be a bonus
• Basic understanding of frontend or backend development
• Knowledge or interest in integrative health or any wellness certifications would be advantageous

What you'll do:

• Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience
• Troubleshoot issues and recommend or explain product and service features that best meet the customer's needs
• Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge
• Build sustainable relationships through open and interactive communication
• Collaborate with your team to devise new strategies to surprise and delight our customers
• Coordinate with your team to ensure support coverage during all business hours
• Identify trends in issues and feedback and report them to your supervisor
• Be a champion of our brand and uphold our commitment to customer satisfaction

What we can offer you:

• While this position is a hybrid role, we are only pursuing candidates in Ottawa and surrounding cities
• Ability to work Wherever You Work Well*
• Flexible Paid Time Off program
• Fullscript's RRSP match program
• Stock Options
• Custom benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends
• Training budget and company-wide learning initiatives
• Employee Wellness Programs

Why Fullscript

• ⬦ Values innovation. We stay curious and keep finding smarter ways to make care better
• ⬦ Supports growth. We learn together and take on new challenges that drive impact
• ⬦ Puts people first. We win as a team and leave egos at the door

Apply now. Let's build the future of healthcare together.

A Few Things to Know

We're grateful for the high level of interest in joining Fullscript. Because of the number of messages we receive, we're not able to review or respond to individual inquiries about open roles via email, LinkedIn, or other social platforms. Please apply directly through our careers page to ensure your application reaches our hiring team.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request. Email for support.

All employment offers are contingent upon the successful completion of background checks, conducted in compliance with applicable federal, state, and provincial laws.

We also use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.

Learn More About Fullscript

@fullscriptHQ on instagram Let's make healthcare whole