Customer Success Project Manager

TwinThread; Halifax; On-site; CAD 90,000 - 120,000; Full time

Job summary

A growing technology company is seeking a Customer Success Project Manager based in Halifax, Nova Scotia. The ideal candidate should have over 10 years of experience in high-tech project management, a PMP certification, and strong analytical skills. You will be responsible for coordinating implementations, ensuring projects are delivered on time and on budget, managing customer communications, and optimizing processes for success. Join us in helping clients achieve their goals while making an impact in the tech space.

Qualifications

• 10+ years of high-tech project management experience.
• PMP certified.
• Strong analytical skills.

Responsibilities

• Coordinate all implementations for timely and budget-compliant delivery.
• Optimize implementation structure for rapid results.
• Manage schedules and customer communications.

Skills

High-tech project management experience

Strong analytical skills

Education

Bachelor's Degree or higher

Job description

Customer Success Project Manager

Location: Halifax, Nova Scotia preferred; flexible for the right candidate.

We are a team of industrial software technology veterans solving very hard data science and machine learning challenges. Our clients are Fortune 500 companies. We're VC‑backed, growing quickly, and searching for a great Customer Success Project Manager to help our customers achieve their goals while helping TwinThread profitably grow.

About TwinThread

The 30% efficiency rate gap between best‑in‑class and average factories represents a huge growth opportunity. TwinThread’s platform enables industrial OEMs, manufacturers, and service providers to drastically improve their efficiency by taking action on insights enabled by machine learning. Our platform first identifies opportunities for improvement through automated ML, analyzes change impact, and implements them—all through a visual programming IDE that saves a typical customer millions of dollars annually.

Job Description

We are looking for a Customer Success Project Manager to coordinate all TwinThread implementations, ensuring they deliver on time and on budget while meeting customer expectations. The ideal candidate will take the lead in optimizing our customer success implementation structure to ensure rapidly delivered customer results, with repeatable, ever‑more efficient outcomes. Day‑to‑day, you will project‑manage each customer project, including backlog management, overall schedule management, customer communications, and internal team coordination.

Daily Responsibilities

• Maintain project schedules (initial and ongoing)
• Work breakdown structure
• Backlog management
• Customer coordination
• Internal team communications
• Risk mitigation
• Status updates
• Escalations
• Develop templates and best practices to ensure the best, most rapid results

Required Experience

• 10+ years of high‑tech project management experience
• PMP certified
• Bachelor’s Degree or higher
• Strong analytical skills

Ideal Experience

• Experience with industrial automation or machine learning solutions
• Experience project managing SaaS projects