Customer Success Manager - SaaS Growth (Equity, Hybrid)

Barracuda Networks Inc.; Ottawa; Hybrid; CAD 63,000 - 83,000; Full time

Job summary

A leading cybersecurity company in Ottawa seeks a Customer Success Manager to enhance post-sales relationships and drive product adoption. The role requires 3-5 years of experience in sales operations or account management, alongside a Bachelor's or Master's degree. Candidates should have proven success in SaaS revenue management and excellent communication skills. This position promotes collaboration with teams to ensure customer success and engagement while navigating projects in a fast-paced environment.

Benefits

Opportunities for internal mobility

Equity options

Qualifications

• 3-5 years of experience in sales operations, account management, or customer success.
• Proven success in managing and expanding SaaS or subscription-based revenue.
• Strong interpersonal and organizational skills.

Responsibilities

• Own and drive post-sales relationships with clients.
• Develop customer success strategies aligned with business strategies.
• Collaborate with sales teams to identify expansion opportunities.

Skills

Sales operations

Account management

Customer success

Communication skills

Problem-solving

Project management

Time management

Education

Bachelor's or Master's degree in Sales, Business Administration or equivalent

Tools

Gainsight

CRM platforms

Job description

A leading cybersecurity company in Ottawa seeks a Customer Success Manager to enhance post-sales relationships and drive product adoption. The role requires 3-5 years of experience in sales operations or account management, alongside a Bachelor's or Master's degree. Candidates should have proven success in SaaS revenue management and excellent communication skills. This position promotes collaboration with teams to ensure customer success and engagement while navigating projects in a fast-paced environment.