Customer Success Manager – Hybrid, Growth & Equity

GeoComply; Toronto; On-site; CAD 117,000 - 163,000; Full time

Job summary

A leading geolocation technology provider in Toronto is seeking a Customer Success Manager to enhance customer relationships and ensure successful integration of their products. This role requires strong interpersonal skills and the ability to analyze data for improvement. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in customer-facing roles. Competitive salary range of $84,000 – $115,500 plus performance-based bonuses and benefits is offered.

Benefits

Performance-based bonus

Equity plans

Paid vacation and sick days

Extended health benefits

Learning & Development Allowance

Sports and Physical Wellness budget

Team-building events

Qualifications

• 5+ years of experience in Customer Success, Account Management, or related customer-facing role.
• Strong business and technical aptitude with the ability to understand complex requirements.
• Ability to analyze data and identify trends.

Responsibilities

• Cultivate and sustain customer relationships for long-term success.
• Act as the main point of contact for key customer stakeholders.
• Analyze metrics to identify opportunities for improvements.

Skills

Interpersonal skills

Communication skills

Analytical skills

Project management

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

A leading geolocation technology provider in Toronto is seeking a Customer Success Manager to enhance customer relationships and ensure successful integration of their products. This role requires strong interpersonal skills and the ability to analyze data for improvement. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in customer-facing roles. Competitive salary range of $84,000 – $115,500 plus performance-based bonuses and benefits is offered.