Customer Success Manager – Hybrid, Growth & Equity

GeoComply; Montreal; Hybrid; CAD 117,000 - 162,000; Full time

Job summary

A leading geolocation technology firm in Montreal is seeking a Customer Success Manager to enhance customer relationships and ensure satisfaction. The role involves onboarding clients, monitoring their success metrics, and acting as a bridge between customers and internal teams. Ideal candidates bring at least 5 years of experience, strong communication skills, and a proactive problem-solving approach. Competitive salary package including performance bonuses and extended health benefits offered.

Benefits

Performance-based bonus

Equity plans

Paid vacation and sick days

Learning & Development Allowance

Sports and Physical Wellness budget

Qualifications

• Minimum of 5 years of experience in Customer Success or Account Management.
• Experience in managing customer relationships and driving user engagement.
• Understanding of U.S. gaming and sports betting compliance.

Responsibilities

• Build and maintain relationships with customers to ensure success.
• Monitor customer health metrics and conduct regular check-ins.
• Lead onboarding efforts and provide training on product features.

Skills

Strong interpersonal skills

Excellent verbal and written communication

Ability to analyze data

Organizational skills

Proactive problem-solving

Education

Bachelor’s degree in Business or related field

Tools

CRM software (Salesforce, HubSpot)

Job description

A leading geolocation technology firm in Montreal is seeking a Customer Success Manager to enhance customer relationships and ensure satisfaction. The role involves onboarding clients, monitoring their success metrics, and acting as a bridge between customers and internal teams. Ideal candidates bring at least 5 years of experience, strong communication skills, and a proactive problem-solving approach. Competitive salary package including performance bonuses and extended health benefits offered.