Customer Success Manager

UiPath; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading automation technology company is looking for a Customer Success Manager in Toronto, Canada. In this role, you will be the key driver of customer satisfaction, guiding clients in their automation strategies and ensuring they achieve their goals. The ideal candidate will have over five years of experience in customer success or consulting roles, excellent communication skills, and a data-driven mindset. This position offers a remote work possibility and the opportunity to work in a dynamic team dedicated to innovation.

Qualifications

• 5+ years of experience in customer success or consulting roles.
• Proven track record of driving customer satisfaction and retention.
• Strong background in technology, preferably in SaaS or RPA.

Responsibilities

• Develop and own value delivery plans for customers.
• Serve as the primary point of contact for clients.
• Lead cross-functional teams for successful implementation.

Skills

Customer satisfaction

Interpersonal skills

Data-driven decision making

Education

Bachelor's degree in business, technology, or related field

MBA (preferred)

Job description

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

As a Customer Success Manager at UiPath, you'll be the driving force behind our customers' success in their AI-powered transformation journeys. You'll strategically guide customers through their post-sales experience, ensuring they achieve their desired outcomes and maximize the value of our automation solutions. Your role will be pivotal in building strong relationships with clients, positioning you as a trusted advisor in their automation strategies.

What you'll do at UiPath

• Develop and own comprehensive value delivery plans aligned with customers stated objectives, orchestrating end-to-end adoption from planning to realization
• Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies
• Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams
• Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals
• Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies
• Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations
• Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation

What you'll bring to the team

• Required Qualifications:
  • 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention
  • Experience with professional services and support/services attach motions
  • Experience working with Healthcare or Life Sciences customers
  • Strong background in a high-growth technology company, preferably in the SaaS or RPA space
  • Excellent communication and interpersonal skills
  • Data-driven mindset with the ability to make informed decisions and drive results
  • Remote in Canada possible
• Nice-to-have Skills:
  • Experience in operational and technical best practices for executing automation and driving transformation
  • Bachelor's degree in business, technology, or a related field (MBA preferred)
  • Strategic thinking skills with the ability to navigate ambiguity and lead through influence

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.