Customer Solutions Specialist

Outreach Management; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A customer service firm in Toronto is seeking a Customer Solutions Specialist to enhance client relationships and provide solutions. The ideal candidate will have a high school diploma and skills in customer service and sales. Responsibilities include identifying sales leads, processing orders, and collaborating with the account team. This role thrives in a fast-paced team environment and requires a passion for helping customers.

Qualifications

• 0 – 3 years of experience in customer service, sales, retail, or hospitality.
• Consistent transportation is required.
• Ability to communicate effectively.

Responsibilities

• Identify and pursue new sales leads using targeted marketing lists.
• Provide customers with products that simplify and organize their lives.
• Process sales orders and order changes.

Skills

Customer service skills

Sales skills

Active listening

Problem-solving

Teamwork

Education

High school diploma or GED

Job description

Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.

Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients all over the country have led us to the world's leading providers of technology and communications services. Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.

As a Customer Solutions Specialist, you'll be in charge of your professional development. To help maintain our high standard for an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills and will be responsible for the following:

• Using targeted marketing lists to identify and pursue new sales leads
• Providing customers with products and solutions that help to simplify and organize their lives
• Processing sales orders, order changes, installation dates, and cancellations
• Providing product sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
• Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
• Excelling in a team-based, competitive environment
• Working with the account team on the growth and retention of client accounts

Requirements of theCustomer Solutions Specialist:

• A high school diploma or GED equivalent is required
• 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
• Consistently reliable transportation
• Ability to communicate effectively, actively listen, and problem-solve
• Ability to work well individually and in a team environment
• Strong sales and closing skills and the ability to overcome objections

#LI-Onsite