Customer Service - Work from Home - Flexible Schedule

Tim's Financial; Barrie; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A leading financial services provider in Ontario is looking for a Customer Experience representative. You will engage customers with strong problem-solving skills, providing high-quality support while working flexible hours from home. Ideal candidates will have prior customer-facing experience and a passion for innovation. This is a part-time position requiring at least 25 hours a week, with training provided.

Qualifications

• 1+ year of customer-facing experience required.
• Strong problem-solving skills necessary.
• Adaptability and eagerness to learn new technologies expected.

Responsibilities

• Provide exceptional customer experiences.
• Collaborate with team members to improve service delivery.
• Meet performance objectives and productivity targets.

Skills

Customer-facing experience

Problem-solving skills

Eagerness to learn

Adaptability to new technologies

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements :

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

1+ year of customer-facing experience

Strong problem-solving skills and a passion for innovation

Eagerness to learn and adapt to new technologies

Ability to meet performance objectives and productivity targets

Comfortable with change and excited about growth opportunities