Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Mississauga seeks candidates to handle customer inquiries via phone or internet. Ideal applicants are fluent in both English and French, possess a high school diploma, and have at least six months of customer service experience. This role offers competitive pay, a comprehensive benefits package, and the convenience of working from home with company-supplied technologies. Strong computer skills and a quiet workspace are essential.

Benefits

Competitive pay and performance-based incentives

Opportunities for career growth and personal development

Comprehensive benefits package

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote positions.
• High-speed internet and smartphone required.

Responsibilities

• Handle customer inquiries and issues via phone or internet.
• Utilize call flow guide to provide assistance and resolve problems.
• Document and retrieve information in databases.
• Offer additional products and services to support customer success.

Skills

Fluent in both English and French

Strong computer and navigating skills

Proficiency in fast-paced multitasking

Education

High school diploma or equivalent

Tools

iOS/macOS familiarity

Job description

Why consider this job opportunity:

• Competitive pay and performance-based incentives
• Opportunities for career growth and personal development
• Work from home convenience with company-supplied technologies
• Comprehensive benefits package including retirement savings, medical, dental, and vision insurance
• Company culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):

• Handle customer inquiries and issues via phone or internet
• Utilize call flow guide to provide assistance and resolve problems
• Document and retrieve information in databases
• Offer additional products and services to support customer success

What is Required (Qualifications):

• Fluent in both English and French
• High school diploma or equivalent
• Minimum of six months of customer service or sales experience
• Quiet and distraction-free work environment for remote positions
• Strong computer and navigating skills, familiarity with iOS/macOS preferred
• High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):

• Additional relevant experience or interests
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Important personal qualities and skills for the role

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