Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking remote customer service representatives to provide effective support and troubleshoot technical issues. Candidates should have strong problem-solving skills and at least one year of customer service experience. This position offers competitive pay, flexible hours, and opportunities for career growth. Join a supportive and inclusive work environment that prioritizes employee development and well-being.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits

Employee referral bonus

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Strong comfort with technology.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide friendly and effective customer service by answering questions about products.
• Troubleshoot and resolve technical issues related to client products.
• Maintain accurate documentation and information retrieval in databases.

Skills

Customer relationship building

Problem-solving

Technology proficiency

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Base salary of $19.50/hr, with performance-based incentives
• Opportunities for career advancement and personal development within the organization
• Work-from-home convenience, allowing a flexible work environment
• Paid training and lucrative employee referral bonus opportunitiesComprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide friendly and effective customer service by answering questions about products and services
• Troubleshoot and resolve technical issues related to hardware, software, and client products
• Utilize a call flow guide to assist with inbound customer support
• Maintain accurate documentation and information retrieval in databases
• Stay knowledgeable about client products such as smartphones, tablets, and computers

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships and comfort with technology
• Ability to work in a quiet, distraction-free environment from home
• Strong problem-solving skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):

• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies and strong computer navigation skills
• Availability to work flexible hours during the employer's hours of operation

#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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