Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading tech support provider is seeking customer support representatives based in Windsor, Ontario. This role offers work-from-home convenience and a salary of up to $21.49/hr, plus performance-based incentives. Ideal candidates will have at least 1 year of customer service experience, strong problem-solving skills, and a high school diploma. Responsibilities include providing inbound support and resolving technical issues. Comprehensive benefits and opportunities for advancement are available.

Benefits

Paid training

Comprehensive employee benefits

Health and wellness programs

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work evening or overnight schedule.
• Knowledge of PC systems.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Maintain knowledge of client products and services.

Skills

Problem-solving skills

Multi-tasking ability

Proficiency in computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Tech Support Services

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work-from-home convenience, allowing for a flexible work environment
• Paid training and comprehensive employee benefits, including medical, dental, and vision insurance
• Engaging company culture with various employee resource groups and networking opportunities
• Health and wellness programs to promote a balanced lifestyle

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and the ability to multi-task in a fast-paced environment
• Proficiency in computer navigation and knowledge of PC systems

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• Strong focus on building customer relationships
• Eagerness to learn new technologies
• A quiet, distraction-free home workspace

#TechSupport #CustomerService #RemoteWork #CareerGrowth #Inclusivity

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