Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology and customer service provider is seeking a customer service representative to provide remote inbound support. The role focuses on resolving technical issues and delivering exceptional customer experiences. Ideal candidates will have at least one year of customer service experience and must be able to work evening or overnight shifts. Benefits include salary up to $21.49/hr, paid training, and flexible scheduling. Join a diverse and supportive company culture.

Benefits

Paid training

Health, dental, and vision insurance

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet, distraction-free home work environment with high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Multi-tasking proficiency

Education

High school diploma or GED

Tools

Knowledge of iOS and/or MacOS

Computer navigation skills

Job description

Employer Industry: Technology and Customer Service

Why consider this job opportunity:

• Salary up to $21.49/hr, with performance‑based incentives
• Paid training and opportunities for career advancement and personal development
• Work‑from‑home convenience with flexible scheduling
• Access to health, dental, and vision insurance, as well as a comprehensive employee assistance program
• Engaging company culture with networking opportunities and celebrations for diversity and inclusion
• DailyPay enrollment option to access pay early

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and computers
• Deliver exceptional customer experiences with a focus on problem‑solving

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and proficiency in fast‑paced multi‑tasking
• A quiet, distraction‑free home work environment with high‑speed internet

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in building customer relationships

#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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