Customer Service & Tech Support Rep

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service provider based in Canada is seeking customer support representatives to provide inbound technical assistance. The role offers a salary up to $21.49/hr with performance incentives and opportunities for career advancement. Candidates should have at least one year of customer service experience and be able to work an evening or overnight schedule. The position offers comprehensive benefits and a flexible work-from-home environment.

Benefits

Comprehensive benefits package

Performance-based incentives

Flexible work schedule

Qualifications

• Minimum of 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet work environment with high-speed internet access.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences while promoting additional products and services.

Skills

Customer service experience

Problem-solving skills

Multi-tasking proficiency

Education

High school diploma or GED

Tools

PC knowledge

Familiarity with iOS and/or MacOS

Job description

Why consider this job opportunity:

• Salary up to $21.49/hr, with performance-based incentives
• Opportunity for career advancement and personal development within a globally recognized organization
• Work‑from‑home convenience with a flexible evening or overnight schedule
• Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and employee assistance programs
• Inclusive company culture with networking opportunities and support Gjeng for diversity, equity, and inclusion initiatives
• Paid training and lucrative employee referral bonus opportunities GPT-24

What to expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases zime
• Deliver exceptional customer experiences while promoting additional products and services

What is required (Qualifications):

• Minimum of 1+ year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong problem‑solving skills and proficiency in fast‑paced multi‑tasking
• A quiet, distraction‑free work environment at home with high‑speed internet access

How to stand out (Preferred Qualifications):

• Technical support experience preferred Mittish
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and proficiency in PC knowledge
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing

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