Customer Service Team Lead

Outreach Management; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A dynamic service organization in Toronto is looking for a Customer Service Team Lead to ensure high-quality interactions with customers. You will be responsible for building relationships, recommending services based on customer needs, and maintaining transparency regarding products and promotions. Strong communication skills and previous customer service experience are essential. Training and tracking systems will be provided to support your success.

Qualifications

• Experience in customer service roles.
• Strong communication skills both verbal and written.
• Ability to work well in a team environment.

Responsibilities

• Provide excellent customer service and build relationships.
• Establish trust with customers and create long-term accounts.
• Explain products and services while outlining their benefits.
• Recommend services based on customer needs.
• Maintain records of complaints and orders.

Skills

Customer Service principles

Interpersonal skills

Verbal communication

Written communication

Active learning

Job description

The Customer Service Team Lead ensures each customer we meet has the highest quality interaction possible. The Customer Service Team Lead interacts with customers daily to ascertain their needs, highlight the benefits of the products, and make recommendations that address and fulfill their wants and needs. We are seeking an individual who enjoys working with people and is interested in taking on a leadership role.

We see ourselves as a force for positive growth. Whether we are creating modern campaigns that access untapped consumer bases, increasing the influence of our organization, or improving the knowledge of our branding experts, we look to find collaborative and innovative solutions that benefit everyone with whom we do business.

Job Responsibilities of the Customer Service Team Lead:

• Provide first-rate customer service and build relationships with the customer base
• Establish genuine relationships with customers to create open lines of communication in person fostering trust and creating long-term accounts
• Describe the product and services being offered, explaining the benefits for both, and explain the terms of service agreements to customers
• Recommend services based on customer needs
• Maintain knowledge of current promotions and policies regarding payment and enrollment
• Maintain records related to complaints, escalations, and orders

Requirements of the Customer Service Team Lead:

• Customer Service: Knowledge of principles and processes for providing customer service
• Good interpersonal, verbal, and written communication skills
• Ability to multiple-task and work in a teamwork environment
• Ability to maintain confidentiality with customer and company information
• Active learning skills

WE PROVIDE TRAINING AND A PERSONAL TRACKING SYSTEM TO MEASURE YOUR SUCCESS!

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