customer service supervisor - retail

Abbey Road Registry; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A retail company in Edmonton is hiring a Customer Service Supervisor to oversee sales staff and handle customer complaints. This full-time position requires a secondary school diploma and 1-2 years of experience in a similar role. The job offers a salary of $23.65 per hour with a permanent employment term, located on-site only.

Qualifications

• 1 to 2 years of experience in a supervisory role.
• Ability to work in a fast-paced environment under pressure.
• Must pass a criminal record check.

Responsibilities

• Assign duties to sales workers.
• Hire and train staff.
• Authorize payments by cheque.
• Prepare sales reports.
• Resolve customer complaints.

Skills

Customer service

Supervisory skills

Conflict resolution

Team coordination

Education

Secondary (high) school graduation certificate

Job description

Overview

customer service supervisor - retail

Posted on September 17, 2025 by a licensed third-party for Employer details Abbey Road Registry

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Responsibilities

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Co-ordinate activities with other work units or departments

Qualifications

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• Security and safety: Criminal record check
• Work conditions and physical capabilities: Fast-paced environment; work under pressure; tight deadlines; attention to detail

Work Setting and Location

• Location: Edmonton, AB T5L 2L8
• Work location: On site
• Work must be completed at the physical location. There is no option to work remotely.
• Willing to relocate
• Salary: $23.65 per hour, 30 hours per week
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible • 1 vacancy

Experience and Education

• Education: Secondary (high) school graduation certificate
• Languages: English

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-10-17

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Abbey Road Registry

• Retail trade
• 1 job posting advertised
• Medium-sized business (between 5 and 100 employees)

The median wage information is often included to help job seekers compare salaries. This posting provides salary details as listed above.