Customer Service Representative - Remote / Work From Home

Spade Recruiting; Red Deer; Remote; CAD 30,000 - 60,000; Full time

Job summary

A benefit consulting company is seeking a remote team member to assist union members with understanding their benefit options. The role involves connecting with members via phone or virtual meetings, simplifying coverage information, and completing necessary paperwork. Ideal candidates will have strong communication skills and enjoy helping families make informed choices. The position offers weekly income, bonuses, health benefits, and remote work flexibility.

Benefits

Weekly income plus bonus opportunities

Flexible full-time schedule

100% remote work environment

Advancement and leadership pathways

Residual income through renewals

Health, dental, and vision benefit options

Personalized training and mentorship

All-expenses-paid company trips

Qualifications

• Ability to conduct organized benefit review appointments.
• Comfortable using digital communication platforms like Zoom.
• Ability to break down complex information into simple terms.

Responsibilities

• Connect with members by phone or Zoom.
• Conduct organized benefit review appointments.
• Break down program information in clear, simple terms.
• Accurately complete digital applications and forms.
• Provide follow-up communication and continued support.

Skills

Strong communication skills

Organizational skills

Customer service background

Education

High school diploma or equivalent

Job description

About Us

We work directly with unions and member-driven organizations across North America to help their families understand and access the supplemental benefits available to them. As the only provider in our industry backed by a union workforce, we’re trusted for our transparency, clarity, and consistent support.

Position Overview

This is a remote position centered on assisting union members whorequestbenefit information. You’ll connect with them through scheduled phone or virtual appointments, walk them through their coverage options in straightforward language, and complete the necessary digital documents to finalize their benefits. Each interaction plays a meaningful role in helping families make confident, informed financial decisions.

Responsibilities

• Connect with members by phone or Zoom

• Conduct organized benefit review appointments

• Break down program information in clear, simple terms

• Accurately complete digital applications and forms

• Provide follow-up communication and continued support

What We Offer

• Weekly income plus bonus opportunities

• Flexible full-time schedule

• 100% remote work environment

• Advancement and leadership pathways

• Residual income through renewals

• Health, dental, and vision benefit options

• Personalized training and mentorship

• All-expenses-paid company trips (Disney, Cancun, Vegas, Bahamas, and more)

Who Thrives in This Role

• Strong, confident communicators

• Organized, dependable team players

• Individuals who genuinely enjoy helping families

• High school graduates (or equivalent)

• Customer service or sales backgrounds are helpful but not required