Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; City of Langley; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service solutions provider is seeking bilingual customer service representatives in Langley, Canada. This role offers flexible work-from-home options and requires a commitment to providing outstanding customer support in both English and Spanish. Ideal candidates will have a high school diploma and at least a year of experience in customer service. Competitive pay with performance-based incentives and numerous benefits are also offered.

Benefits

Salary up to $20/hr

Paid training and comprehensive benefits

Opportunity for career advancement

Mentorship programs and health initiatives

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a distraction-free environment.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary up to $20/hr, plus performance-based incentives
• Paid training and comprehensive benefits including medical, dental, and vision insurance
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with flexible scheduling
• Access to mentorship programs and health and wellness initiatives
• Company culture that champions diversity, equity, and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Strong computer navigation skills and the ability to work in a distraction-free environment

How to Stand Out (Preferred Qualifications)

• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Access to a desktop or laptop for testing purposes
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #CompetitivePay

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