Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Charlottetown; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company in Charlottetown is seeking remote customer support representatives. Candidates must be fluent in both Spanish and English and have at least 1 year of customer service experience. The role involves resolving customer inquiries and providing technical support. The company offers salary up to $20/hr, comprehensive benefits, and a supportive work culture promoting diversity and inclusion.

Benefits

Salary up to $20/hr

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay enrollment

Qualifications

• Minimum 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free home environment to work from.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in Spanish and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary up to $20/hr, plus performance-based incentives
• Opportunity for career advancement and growth within the organization, with 80% of leadership promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and a robust employee assistance program
• Access to daily pay enrollment for early pay access
• Supportive culture with programs promoting diversity, equity, and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• A quiet, distraction-free home environment to work from

How to Stand Out (Preferred Qualifications)

• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Desktop or laptop for completing PC and internet testing

#CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion #CustomerExperience

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